After migrating PMS from Mac to Synology managed users can't see library

Plex Media Server NAS & Devices
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Server Version#: 1.23.3.4707 (Synology Intel 64bit)
Player Version#: 4.60.3 (web)

I recently migrated my PMS from a Mac to a new Synology DS1520+ following this guide: https://florianjensen.com/2019/01/26/migrating-plex-from-mac-to-synology/

It mostly worked, I can access the new server using my main admin account, I can watch media in my library and all the old metadata and settings seemed to carry over. Yay!

But… my three managed users no longer worked. When switching to a managed user it can’t find the new library. I deleted the managed users and recreated a new one making doubly sure to verify that they have access to the library and all restrictions are turned off. However when I switch to this new managed user the library goes missing.

I can’t find any settings that have helped. Reading some other threads I tried blowing away my preferences.xml and allowing PMS to create a new one. When the new one was created I lost access to the library entirely, even from my main account. I had to restore my backup preferences.xml to bring the library back.

Any other ideas? I’m going to attach the debug log if it’s at all helpful.

Thanks!
Plex Media Server.log.gz (13.5 KB)

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I have not, I’ve never used that feature of plex. From everything I can tell the users have access to the library in the settings but my guess is there is some confusion about the library after migrating.

Settings_user
Settings_user873×573 85.4 KB

Home_user
Home_user873×573 83.3 KB

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What’s also interesting is that for my managed users there is no “MORE >” button in the home sidebar despite the text saying “Any source in the MORE menu below”.

In another thread with this exact same problem the other person’s Managed Users started working again after someone at Plex did something to the account on their end (delete references to old servers/libraries maybe?)

Worse comes to worse I can blow it all away and set up from scratch adding all the media fresh, but I’d really hate to lose my metadata, all the cleanup and labeling I’ve done.

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