After updating to 1.25.8.5621, the plex running for two days suddenly did not respond

Plex Media Server NAS & Devices
1

Problem description

  • After updating to 1.25.8.5621, the plex running for two days suddenly did not respond. The specific performance is:
    • Plex web not accessible.
    • The MAC client can access the contents of the media library, but cannot play the media.
  • Time of the problem: between 21:00 and 22:30 Beijing time on March 19, 2022
  • After restarting the plex server service, it returns to normal.

log

Plex Media Server Logs_2022-03-19_22-30-57.zip (840.1 KB)

2

I’m seeing a similar problem where it looks like Plex Media Server is crashing. Not clear what log to look at. Appreciate any help.

3

Hi

You appear to have disabled the Plex Media Server debug logging. Please re-enable Debug Logging and then restart the server and on next crash restart and get the server logs and upload here

See Reporting issues with Plex Media Server | Plex Support

4

I have a crash report uploaded for one of your servers - (running 1.25.7) - It was at
Mar 19, 2022 05:44:40 AM UTC
I would need the corresponding debug server logs for this crash to start looking into
If you have captured server logs please upload the zip file here - otherwise ensure debug logigng is not disabled and on next crash restart the server and download the logs zip through Settings / Server / Troubleshooting and attach here

5

OK, when the problem happens again, I will submit the debugging log thank you

6

Hi it crashed again a few times. Did you want me to DM the log zip file? Nore sure what the log submission process is.

7

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