Plex keeps crashing

General Discussions
1

Im running plex on windoss server 2012. I am on version 1.8.1. I cant find the issue. attached are the logs.

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@ycaballero said:
Im running plex on windoss server 2012. I am on version 1.8.1. I cant find the issue. attached are the logs.

You have disabled debug logging on the server
See this support article for how to re-enable debug logging
https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server

How did you do the update to 1.8.1 ? Did you do the install manually - downloading from https://plex.tv/downloads or using the web interface. Noticing some errors in the log when you were running 1.7.5 - as if the install was doing without shutting down Plex Media Server first - so it was still running when being updated

So server was running on 1.7.5 at this time

Aug 19, 2017 14:50:40.923 [3796] INFO - Plex Media Server v1.7.5.4035-313f93718 - Microsoft PC x64 - build: windows-i386 english - GMT -04:00
Aug 19, 2017 14:50:40.923 [3796] INFO - Windows version: 6.3 (Build 9600), language en-US
Aug 19, 2017 14:50:40.923 [3796] INFO - 8 1998 MHz processor(s): Architecture=0, Level=6, Revision=14848 Processor Identifier=Intel64 Family 6 Model 58 Stepping 0, GenuineIntel

At 15:17:02 there were lots of errors indicating the installed program files disappeared whilst the Plex Media Server.exe process was still running. Here are a few of these warnings

Aug 19, 2017 15:17:02.637 [4400] WARN - Couldn't determine bundle identifier for plug-in at: C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\Media-Flags.bundle

Aug 19, 2017 15:17:05.588 [5320] WARN - Warning: ex: boost::filesystem::last_write_time: The system cannot find the path specified: "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\PlexMovie.bundle\Contents\Code", couldn't check file: C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\PlexMovie.bundle/Contents/Code

Aug 19, 2017 15:17:05.588 [5320] WARN - Warning: ex: boost::filesystem::last_write_time: The system cannot find the path specified: "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\PlexMovie.bundle\Contents\Info.plist", couldn't check file: C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-313f93718\PlexMovie.bundle/Contents/Info.plist

There were 649 such errors over a 4 minute period - so tyhe update / uninstall / install 1.8.1 must have been run whilst the server was running - this is unsafe unless it is through the web interface which should shutdown the server at the right time.

I would recommend a re-install of 1.8.1 - so suggest the following

  • Ensure Debug Logging is enabled on the server. Save changes.
  • Shutdown Plex Media Server by selecting Exit on the Plex system tray icon
  • checking windows task manager for any remaining Plex processes - the plex update service process can remain running - the rest should be ended if still running
  • Through Add/remove programs, uninstall Plex Media Server
  • Download a fresh copy of 1.8.1.4139 from https://plex.tv/downloads
  • Install 1.8.1.4139
  • If you get any crashes, note down the time and relaunch the server
  • Collect the logs and attach here together with info on the crash
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I did a clean install and I haven’t had any issues since then. Thank you sa2000