Server Version#: 1.25.6.5577 (BSD, TrueNAS plugin)
Player Version#: Multiple platforms
I think my managed users management is broken, but I’m confused (and a little overwhelmed) by the information that I’m reading in this forum and on reddit to fix it.
I expect managed users to be very similar to Netflix with its user account and profiles. The user account is the admin and each profile has their own dedicated home screen, keeping track of a watch history and filtering content according to the age rating. Is this correct?
On my Plex server, I have a single plex pass account as admin and four managed users. The problem is that it seems that all managed users are currently sharing the user data. For example, if managed user “A” watches a a movie, it will show up in the other users’ “continue watching” queue and marked at the same spot where A was watching it. This is not how it’s supposed to work, right?
I’ve replicated this with multiple clients, so I think that this is a problem with the server with how it’s managing the data of the managed users. This is a Plex server running on TrueNas, so what would be the next step the figure out this problem?
Sure. We’re using the Windows desktop client, but I can reproduce this from the same browser and multiple browsers (User A is on Chrome and User B is on Edge) on the same computer.
Managed user data should be managed by the server, right? I’ve downloaded the logs from the server, but there are a lot of individual files so I don’t know which one is responsible for the managed users.
Both because I’ve been trying to understand what’s going on.
One of the managed accounts is age filtered but any age filtering is ignored and looks like another symptom.
Yes, that’s the confusing part. The user management side of this works and I can switch between users and the correct user icon shows up in the clients.
Just to be super clear - the correct user shows up in the Activity/Dashboard/Now Playing section?
You really might share server logs. Note the time, and play with one user. Switch to a different user. Note the time, play with that user. Share logs and times here.
Sorry for the delay. Attached are the various plex media server logs. I’ve includes all server logs, but the the experiment all happened on July 23rd and I did the following on July 23:
Opened up Plex Web
Selected the ‘A’ user profile.
Started playing a movie and stopped the move after a few minutes.
Switched to another user, ‘B’.
Saw B had the same profile as A, and that A’s movie was now queued up in B’s continue watching list.
Looking at the logs, I see this error: Unable to find client profile for device; platform=windows, platformVersion=10.0.19044, device=, model=Gecko. That looks like the closest thing related to my problem. Where should the client profiles be on disk? I’d like to make sure the folder exists and is accessible.
