Am I using Plex correctly?

General Discussions
1

HI everyone

So basically, I just wanted to know if I was using Plex properly, as I seem to be having an issue and not sure if it’s me doing something incorrectly or if it’s the hardware I am using or something else all together.

So I use a seedbox, which automatically syncs anything I download straight to my Plex which is really handy as I wouldn’t know how to manually put them on there, I have like 3TB worth of space, and like 9TB worth of bandwidth each month, so my internet connection is usually 30Mbps and my upload usually comes in at around 6-7Mbps, I use mainly my Xbox One for watching things, but will occasionally use the web player.

I am finding that the stream just seems to stop, I don’t get any error saying that it’s too slow, just loads for a couple of seconds and then the film carries on, whether that’s on the 8-10Mbps setting or even if I drop it down to as low as 3-4Mbps, I was told that my upload speed was fine, and sometimes I can play films smoothly with no problems but then sometimes I just get this problem all the time. I was wondering whether it was because my speed is too low, do I need a more powerful device to play from for smoother playback?

I occasionally share my library with a couple people but not constantly every now and then I might have a film on there that they want watch so will share my library and then after they’re finished I take them off. Just a little stuck at the moment as I pay monthly for the service and don’t feel I am getting my money’s worth when I can’t even watch films.

Just wondered if anyone had any suggestions?

Thanks in advance :slight_smile:

2

Hello and welcome to the forums.

@randompadley said:
So I use a seedbox, which automatically syncs anything I download straight to my Plex which is really handy as I wouldn’t know how to manually put them on there, I have like 3TB worth of space, and like 9TB worth of bandwidth each month, so my internet connection is usually 30Mbps and my upload usually comes in at around 6-7Mbps, I use mainly my Xbox One for watching things, but will occasionally use the web player.
If you are using a hosted computer as the server then the most important speed settings are your download settings (internet → you) and your host’s upload setting (host → internet).
I am finding that the stream just seems to stop, I don’t get any error saying that it’s too slow, just loads for a couple of seconds and then the film carries on, whether that’s on the 8-10Mbps setting or even if I drop it down to as low as 3-4Mbps, I was told that my upload speed was fine, and sometimes I can play films smoothly with no problems but then sometimes I just get this problem all the time. I was wondering whether it was because my speed is too low, do I need a more powerful device to play from for smoother playback?
It maybe that you are watching a transcoded video and your host is not powerful enough to keep up with the load. You’ll need to provide details on what you are playing and what the specs of your host are. Or you can download the PMS logs and look to see what the transcoder speeds are like.