An error occurred loading this content at the end of each show

- ATV 3 6.0 (6646.65)

- DNS: 192.168.1.5

- Intel Core i7-4770K 3.50Ghz; 16GB; Windows 7

- PMS version 9.8.6.175

- 192.168.1.5

- Plexconnect 0.2

- Settings:

 

port_pms = 32400
port_webserver = 80
ip_plexconnect = 0.0.0.0
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 8.8.8.8
loglevel = Normal
enable_dnsserver = True
logpath = .
ip_pms = 192.168.178.10
enable_plexgdm = True
port_ssl = 443
enable_webserver_ssl = True
ip_webserver = 0.0.0.0
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
 
- Media Info:
 
  • Video Resolution 720p
  • Duration 21:13
  • Bitrate 6480 kbps
  • Width 1276
  • Height 720
  • Aspect Ratio 1.78
  • Container MKV
  • Video Frame Rate 24p
FILE
  • Accessible Yes
  • Exists Yes
  • Duration 21:13
  • File D:\Videos\TV Shows\Its Always Sunny In Philadelphia\Its Always Sunny In Philadelphia S09E04.mkv
  • Size 983.60 MB
  • Container MKV
VIDEO
  • Codec H264
  • Bitrate 5967 kbps
  • Language English
  • Bit Depth 8
  • CABAC 1
  • Chroma Subsampling 4:2:0
  • Color Space yuv
  • Duration 21:13
  • Frame Rate 23.976 fps
  • Frame Rate Mode cfr
  • Has Scaling Matrix 0
  • Height 720
  • Level 4.1
  • Profile high
  • Ref Frames 5
  • Scan Type progressive
  • Width 1276
AUDIO
  • Codec AC3
  • Channels 5.1
  • Bitrate 384 kbps
  • Language English
  • Bit Depth 16
  • Bitrate Mode CBR
  • Dialog Norm -24 dB
  • Duration 21:13
  • Sampling Rate 48000 Hz
 

- An error occurs in the last few minutes left of the show.but doesn't seem to be the case when Dolby Digital is disabled

video link: http://youtu.be/KIXzJNdC5wo

 

- Log: 

PlexConnect.log (4.75 KB)

Reinstall plexconnect and pms start over and post results.

Reinstall plexconnect and pms start over and post results.

what's the reason for reinstalling pms?

To rule it out being an issue. Just basic troubleshooting, dont use an old downloaded version get brand new versions from the sites for pms and plexconnect.

ok, i just reinstalled PMS and plexconnect .2 and still receiving the same error..it only occurs when DD is on..enabling DD seems to cause a lot of issues including the problem with the seek bar.

Unless you have your .shsh saved and can downgrade to ios 5.2, you will more then likely be stuck until plexconnect is fixed unless this is an issue with ios itself. What is plexconnect .2 or is that a typo? I assume you are downloading plexconnect-master from here:

https://github.com/iBaa/PlexConnect

Unless you have your .shsh saved and can downgrade to ios 5.2, you will more then likely be stuck until plexconnect is fixed unless this is an issue with ios itself. What is plexconnect .2 or is that a typo?

yea, I'm stuck. i meant plexconnect v0.2. it was released yesterday or 2 days ago

Same error with .mp4’s or only mkv’s?

haven't tried mp4.but i downloaded the same show from above, different file and not getting the same error.

<span style="font-family:arial, helvetica, sans-serif;"><strong><span style="color:#000000;">MEDIA</span></strong></span>
  • Video Resolution 720p
  • Duration 21:41
  • Bitrate 4408 kbps
  • Width 1280
  • Height 718
  • Aspect Ratio 1.78
  • Container MKV
  • Video Frame Rate 24p
<span style="font-family:arial, helvetica, sans-serif;"><strong><span style="color:#000000;">FILE</span></strong></span>
  • Accessible Yes
  • Exists Yes
  • Duration 21:41
  • File D:\Videos\TV Shows\Its Always Sunny In Philadelphia\Its Always Sunny In Philadelphia S09E04.mkv
  • Size 684.14 MB
  • Container MKV
<span style="font-family:arial, helvetica, sans-serif;"><strong><span style="color:#000000;">VIDEO</span></strong></span>
  • Codec H264
  • Bitrate 4408 kbps
  • Language English
  • Bit Depth 8
  • CABAC 0
  • Chroma Subsampling 4:2:0
  • Color Space yuv
  • Duration 21:41
  • Frame Rate 23.976 fps
  • Frame Rate Mode cfr
  • Has Scaling Matrix 1
  • Height 718
  • Level 3.1
  • Profile high
  • Ref Frames 2
  • Scan Type progressive
  • Width 1280
<span style="font-family:arial, helvetica, sans-serif;"><strong><span style="color:#000000;">AUDIO</span></strong></span>
  • Codec AAC
  • Channels Stereo
  • Language English
  • Duration 21:41
  • Profile lc
  • Sampling Rate 48000 Hz

Maybe file was corrupt or had a bad codec. Personally all my shows are 720p mp4 files. I chose mp4 since it is what the atv, quicktime, itunes, and osx etc uses natively.

maybe, but this was happening to most files..wish i could roll back to ios5.oh well, guess i'll wait for a fix..thanks anyway

I would try mp4’s I think you will be suprised how well it works when you use a good container. Mkv would work but you cannot install infuse since you are using atv3 at this time. To get everything to play nice since its an apple product I would go with the suggested route so your not fighting with mkv’s to work on an native mp4 playing device.

It's just ios6 not playing nice with plexconnect .never had this problem with ios ver 5.3 ...hoping for a fix soon

Must be an ios issue i would guess then. Also yes you are stuck on that ios the windows has closed:
http://theiphonewiki.com/wiki/SHSH


5.3 is open why not downgrade to that? At the least save your shsh:
http://thefirmwareumbrella.blogspot.com/

I had posted abt this issue last week. I had encountered this issue off and on. Posted extended logs but nobody can make any sense of it. Because this error come for some tv episodes but again it would not come up with same episodes. I mean you can not predict when it come and when it does. I played same episode several times to recreate this error and got it couple of times but did not get it 5-6 times. 
Neither anybody can make any sense of seek bar issue. But these both things are not big deal breakers for ios6 so far. I am sticking because i can not revert back and neither see it such a big problem to go through hassle of doing all that.

Must be an ios issue i would guess then. Also yes you are stuck on that ios the windows has closed:
http://theiphonewiki.com/wiki/SHSH

5.3 is open why not downgrade to that? At the least save your shsh:
http://thefirmwareumbrella.blogspot.com/

apparently its closed for atv3 Rev A

I also have problems with the latest update with the seek bar, error loading content message near the end of episodes and audio dropouts. The audio dropouts most frequently occur a few seconds before the black screen where commercial breaks normally are, however on some videos it will occur at a random point and will not return, playing these videos using the web player the audio dropouts do not occur. 

I can confirm, as a temporary solution, that changing the Dolby Digital option on the Apple TV itself to OFF solves all of these issues for me. 

Audio dropout did happen before Ios6 , I experienced it couple of times before I updated to 6. 

I think I have figured out what was causing the audio dropouts I was experiencing as well as the "error occurred loading content" at the end of all of my media files. From what I can tell it is an issue in Plex's transcoder! Every file that I was having an issue with I remuxed them into an m4v container, without transcoding the audio or the video, and set the plexconnect option for transcode action to "Direct Play". Every issue I had disappeared! 

As an added side benefit, while rewinding and fast forwarding through the media files, I now get a preview of the video rather than a blank screen!

Hopefully this works for everyone else that has been having this problem.

nice find but remuxing to m4v isn;t an option for me. most of my files are mkvs..hopefully a fix soon. missing the last few minutes of a show is really frustrating