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Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): aTV 3 running 5.3(6105)
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The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.0.2
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The device and operating system (including version number) that PlexConnect is installed on: iMac OSX Mountain Lion 10.8.4
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The local IP address of the device that PlexConnect is installed on: 192.168.0.2
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The device and operating system (including version number) that the Plex media server (PMS) is installed on: iMac OSX Mountain Lion 10.8.4
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The Plex media server (PMS) version number you are running (**do not put 'latest'**): 0.9.7.28.33-f80a4a2
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The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.0.2
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The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. Tuesday, 9 July 2013 11:36 AM
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The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)
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[PlexConnect]
port_pms = 32400enable_plexgdm = Trueip_dnsmaster = 8.8.8.8ip_webserver = 0.0.0.0loglevel = Normalenable_dnsserver = Trueip_pms = 192.168.178.10port_webserver = 80 -
Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space): Applies to all media files
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A detailed description of the issue (the clearer you can make this the better): Like the above details say that I downloaded the lastest GITHUB version of PlexConnect and have followed all the instructions to the dot (as to my understanding). I am able to view PLex on my aTV3. I can see movies and TV shows listed. I can see the movie info everything. But when i try to play a movie i get the error msg "An error occurred loading this content". from some other post that I have read I tried pressing the play/pause button on atv remote and the movie does not play.
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Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:
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02:52:57 WebServer: serving .xml: /library/sections02:52:57 WebServer: serving /Users/Baala/Movies/PlexConnect-XML_templates/assets/js/utils.js02:52:58 WebServer: serving .xml: /library/sections/2/recentlyAdded?stack=1&X-Plex-Container-Start=0&X-Plex-Container-Size=2002:52:59 WebServer: serving .xml: /library/sections/2/recentlyAdded?stack=1&X-Plex-Container-Start=0&X-Plex-Container-Size=2002:53:00 ATVLogger: loadURL (override): http://trailers.apple.com/library/sections/202:53:00 WebServer: serving .xml: /library/sections/202:53:00 WebServer: serving /Users/Baala/Movies/PlexConnect-XML_templates/assets/js/utils.js02:53:00 WebServer: serving /Users/Baala/Movies/PlexConnect-XML_templates/assets/js/updateXML.js02:53:00 ATVLogger: 102:53:00 WebServer: serving .xml: /library/sections/202:53:02 WebServer: serving /Users/Baala/Movies/PlexConnect-XML_templates/assets/js/utils.js02:53:11 DNSServer: DNS request received!02:53:11 DNSServer: Source: ('192.168.0.19', 50318)02:53:11 DNSServer: Domain: trailers.apple.com02:53:11 DNSServer: ***intercept request02:53:11 DNSServer: -> DNS response: 192.168.0.202:53:11 ATVLogger: loadURL (override): http://trailers.apple.com/library/metadata/1029202:53:11 WebServer: serving .xml: /library/metadata/1029202:53:13 WebServer: serving /Users/Baala/Movies/PlexConnect-XML_templates/assets/js/utils.js02:53:13 WebServer: serving /Users/Baala/Movies/PlexConnect-XML_templates/assets/js/selectAudioAndSubs.js02:53:14 ATVLogger: loadURL (override): http://trailers.apple.com/library/metadata/1029202:53:14 WebServer: serving .xml: /library/metadata/1029202:53:16 ATVLogger: Player state: Loading at this time: 002:53:16 ATVLogger: Player state: Stopped at this time: 0
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I am not sure what else to do any help would be appreciated.Cheers
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