"An Error occurred loading this content", on some files- maybe larger ones

Zig86 · June 6, 2013, 4:44am

Basic Info: Running ATV2 with plexconnect running the script on my mac (10.3.8) using the Terminal. Plexmediaserver is also installed on this computer.

I'm trying not to confuse anyone with bad explanations, I just started using Plex today after reading about plexconnect. I think all of my DNS information is correct because I am seeing the plex program running inside of the trailers button. I'm pretty sure nothing is wrong on that end.

The plexconnect player on the ATV2 is scraping the data for my shows but playing the videos with the Play/Pause button is completely hit or miss. Perhaps, It might be something with file size, but i'm not sure. From just piddling around with different files, I'm not sure it will play anything larger than 700mb on the internal or external Hard drive of the computer. Most things under that file size I think are playing, but not everything. Kind of stumped at the moment.

Example below include different files in the same folder on the same drive.

Example of successful play:

file size 500mb (.mp4)

---------

"

DNSServer : Domain: trailers.apple.com

DNSServer : ***intercept request

DNSServer : -> DNS response: 192.168.1.106

WebServer : serving .xml: /library/metadata/1081&PlexConnect=Play&PlexUDID=C07G8XFLDDR5

192.168.1.118 - - [05/Jun/2013 23:35:56] "GET /library/metadata/1081&PlexConnect=Play&PlexUDID=C07G8XFLDDR5 HTTP/1.1" 200 -

ATVLogger : Player state: Loading at this time: 0

ATVLogger : Player state: Playing at this time: 0

-----------

Failure to play:

file size 1.28gb (.MKV)

"

DNSServer : Domain: trailers.apple.com

DNSServer : ***intercept request

DNSServer : -> DNS response: 192.168.1.106

ATVLogger : Player state: Loading at this time: 0

ATVLogger : Player state: Stopped at this time: 0

AppleTV2 then flags the warning "An error occurred loading this content: Try again later"

f00b4r · June 6, 2013, 8:44am

On the problem files have you tried hitting the play button on the remote rather than the select (the middle button).

There are some issues being worked with the pre-play screen (you get this when hitting the select button for a movie or episode).

coxswain · June 6, 2013, 12:07pm

I am having the same problem.. I can play some .mp4 in my TV section but none of the .mkv files in any section play using either the centre button or the play/pause button. Apple tv is running the latest firmware. Let me know if you need any more details.

Here is the terminal output where I successfully played an .mp4 in my tv section including some fast forwarding, pausing etc. followed but an unsuccessful attempt to play an .mkv in my movie section. The ATV displayed "An error occured loading this content. Please try again later.

10.0.1.2 - - [06/Jun/2013 12:55:40] "GET /library/metadata/8084&PlexConnect=Play&PlexUDID=DCYGRHZLDDR5 HTTP/1.1" 200 -

ATVLogger : Player state: Loading at this time: 0

ATVLogger : Player state: Playing at this time: 0.08

DNSServer : DNS request received!

DNSServer : Source: ('10.0.1.2', 60563)

DNSServer : Domain: trailers.apple.com

DNSServer : ***intercept request

DNSServer : -> DNS response: 10.0.1.3

ATVLogger : Player state: Paused at this time: 9.072976861

ATVLogger : Player state: FastForwarding at this time: 9.263777777777777

ATVLogger : Player state: Paused at this time: 9.448094655

ATVLogger : Player state: FastForwarding at this time: 9.555722222222222

ATVLogger : Player state: Stopped at this time: 0

WebServer : serving .xml: /library/metadata/8082/allLeaves

10.0.1.2 - - [06/Jun/2013 12:56:11] "GET /library/metadata/8082/allLeaves HTTP/1.1" 200 -

WebServer : serving /Users/Mini/Desktop/PlexConnect/assets/updateXML.js

10.0.1.2 - - [06/Jun/2013 12:56:11] "GET /updateXML.js HTTP/1.1" 200 -

WebServer : serving /Users/Mini/Desktop/PlexConnect/assets/scrobble.js

10.0.1.2 - - [06/Jun/2013 12:56:11] "GET /scrobble.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/metadata/8082/children

10.0.1.2 - - [06/Jun/2013 12:56:28] "GET /library/metadata/8082/children HTTP/1.1" 200 -

WebServer : serving /Users/Mini/Desktop/PlexConnect/assets/updateXML.js

10.0.1.2 - - [06/Jun/2013 12:56:28] "GET /updateXML.js HTTP/1.1" 200 -

WebServer : serving /Users/Mini/Desktop/PlexConnect/assets/scrobble.js

10.0.1.2 - - [06/Jun/2013 12:56:28] "GET /scrobble.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections/3/firstCharacter/A

10.0.1.2 - - [06/Jun/2013 12:56:29] "GET /library/sections/3/firstCharacter/A HTTP/1.1" 200 -

WebServer : serving /Users/Mini/Desktop/PlexConnect/assets/updateXML.js

10.0.1.2 - - [06/Jun/2013 12:56:29] "GET /updateXML.js HTTP/1.1" 200 -

WebServer : serving /Users/Mini/Desktop/PlexConnect/assets/scrobble.js

10.0.1.2 - - [06/Jun/2013 12:56:29] "GET /scrobble.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections/1

10.0.1.2 - - [06/Jun/2013 12:56:38] "GET /library/sections/1 HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections/1/firstCharacter

10.0.1.2 - - [06/Jun/2013 12:56:40] "GET /library/sections/1/firstCharacter HTTP/1.1" 200 -

WebServer : serving .xml: /library/sections/1/firstCharacter/A

10.0.1.2 - - [06/Jun/2013 12:56:42] "GET /library/sections/1/firstCharacter/A HTTP/1.1" 200 -

WebServer : serving /Users/Mini/Desktop/PlexConnect/assets/updateXML.js

10.0.1.2 - - [06/Jun/2013 12:56:42] "GET /updateXML.js HTTP/1.1" 200 -

WebServer : serving /Users/Mini/Desktop/PlexConnect/assets/scrobble.js

10.0.1.2 - - [06/Jun/2013 12:56:42] "GET /scrobble.js HTTP/1.1" 200 -

WebServer : serving .xml: /library/metadata/418&PlexConnect=Play&PlexUDID=DCYGRHZLDDR5

10.0.1.2 - - [06/Jun/2013 12:56:45] "GET /library/metadata/418&PlexConnect=Play&PlexUDID=DCYGRHZLDDR5 HTTP/1.1" 200 -

ATVLogger : Player state: Loading at this time: 0

ATVLogger : Player state: Stopped at this time: 0

f00b4r · June 6, 2013, 1:47pm

Can you both check you have the latest source.

coxswain please provide the info requested in the stick on the forum.

Zig86 · June 6, 2013, 3:41pm

Got the file off github last night.

How can I check the version of the source code i'm using?

coxswain · June 6, 2013, 6:14pm

I also got the files off github last night.

atv2 with latest 5.2.1 firmware @10.0.1.2

plexconnect and PMS 0.9.5.2-bf472e4 on a mac mini 10.5.8 @10.0.1.3

My media is spread across several HD's. Movies are organised as HD/Movies/Movie Title/Movie File. TV shows are HD/Show title/Season/Episode.

As you can see I am running an earlier version of PMS due to my older version of OSX and Zig86 is 10.3.8 and likely also an earlier version of PMS as well, could this be the issue?

f00b4r · June 6, 2013, 10:11pm

Some bug fixes have just been made, can you try with the new source code please?

Make sure to swap in your old settings.py file

Zig86 · June 7, 2013, 12:44am

Major props everybody. That did the trick so far. Still trying out different files, but that seems to have fixed the problem.

coxswain · June 10, 2013, 3:46pm

No good for me still..

I updated to the latest version from github and swapped in my settings.py file. It wouldn't start up in terminal so I dumped the settings.py file and started again, changing it runs fine in terminal and I can browse my library ok as before but I can still only watch the .mp4's as before, the only difference being some of the smaller tv .mkv's will load to the buffering screen with the blue loading bar on the bottom, I can ff and rw but they never actually load or play. Larger .mkv movies just return a "an error occurred loading this content" message.

In the pastebin below you can see me launch plexconnect, play an .mp4 then try and play an .mkv

http://pastebin.com/SsTQuQKF

Let me know if you need any more info.

f00b4r · June 10, 2013, 4:02pm

No good for me still..

I updated to the latest version from github and swapped in my settings.py file. It wouldn't start up in terminal so I dumped the settings.py file and started again, changing it runs fine in terminal and I can browse my library ok as before but I can still only watch the .mp4's as before, the only difference being some of the smaller tv .mkv's will load to the buffering screen with the blue loading bar on the bottom, I can ff and rw but they never actually load or play. Larger .mkv movies just return a "an error occurred loading this content" message.

In the pastebin below you can see me launch plexconnect, play an .mp4 then try and play an .mkv

http://pastebin.com/SsTQuQKF

Let me know if you need any more info.

Can you fill out all the info in this please (need to have a better holistic understanding of your setup):

https://github.com/i...report-an-issue

coxswain · June 10, 2013, 8:12pm

atv2 with latest 5.2.1 firmware @10.0.1.2 DNS is set to 10.0.1.3 Connected via ethernet to

Airport extreme @10.0.1.1 Connected via ethernet to

Plexconnect - downloaded today and PMS version 0.9.5.2-bf472e4 on a mac mini 10.5.8 (Build 9L30) @10.0.1.3 Connected to airport extreme via ethernet.

My media is spread across several HD's. Movies are organised as HD/Movies/Movie Title/Movie File. TV shows are HD/Show title/Season/Episode. They are connected via USB to my mac mini

[PlexConnect]

port_pms = 32400

enable_plexgdm = True

ip_pms = 192.168.178.10

ip_dnsmaster = 8.8.8.8

enable_dnsserver = True

octupus23 · June 30, 2013, 7:58pm

I'm experiencing the same issue... But i do notice that it only happens with SS-Plex (all videos that i've tried so far). The other channels installed from Plex worked fine. Do you think this is related to the source foo bar? I just downloaded the version from https://github.com/iBaa/PlexConnect ATV3, PMS 0.9.7.28

f00b4r · June 30, 2013, 8:08pm

Not all channels are working yet.

octupus23 · June 30, 2013, 8:19pm

Thanks! This is pretty awesome anyways :) just found it last night. I'll spread the word. Keep up the good work!

institute11 · June 30, 2013, 9:00pm

I have successfully played SSPlex content via Plexconnect using the most recent build. These type of channels are not always successful even in other Plex clients. Make sure you cross check the file you are trying to play on a computer or iOS Plex client

dannyz · July 4, 2013, 1:57pm

I had this issue too, but only certain files, and those same (mkv movies and tv shows) files were working fine yesterday. I didn't changed any versions of the pms, atv or the git pull (last night). I did however change the 'Force DirectPlay' option to True in plexconnect settings. Changing it back to false, fixed the issue. Maybe other people made a similar change and forgot about it?

Settings are

[PlexConnect]

port_pms = 32400

enable_plexgdm = True

ip_dnsmaster = 8.8.8.8

ip_webserver = 192.168.1.1

loglevel = Normal

enable_dnsserver = True

ip_pms = 192.168.1.1

port_webserver = 80

the 1.1 address is my imac, which has pms and apache on. I restarted plexconnect, but that did not work. (had to change force directplay to false in plexconnect settings, or my atvsettings.cfg file)

Log file:

08:47:40 WebServer: serving  /Applications/PlexConnect/assets/js/utils.js
08:47:46 ATVLogger: loadURL (override): http://trailers.apple.com/library/metadata/9217
08:47:46 WebServer: serving .xml: /library/metadata/9217
08:47:46 ATVLogger: Player state: Loading at this time: 0
08:47:50 ATVLogger: Player state: Stopped at this time: 0

system · December 20, 2019, 11:28pm

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"An Error occurred loading this content", on some files- maybe larger ones

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