An error occurred trying to play file. Error code: s1001 (Network)

Been successfully running a PMS on my Nvidia Shield for more than a year, suddenly out of the blue some files are refusing to play on other devices (Firefox or Safari on Macbook Air, Android phone/tablet). Direct play on TV is fine, many files just give me the error code s1001 and won’t even start up. I’ve already deleted both my Plex app and PMS (several times) on my Shield and re-installed em but it doesn’t change anything. Any clue what’s going on?

Every file I add also says “audio none video none” but when I add the same files on a different PMS on my Macbook they work fine, so I guess it’s on the Nvidia Shield side of things failing to recognize the files (but still playing them fine on my TV but not when they’re to be transcoded).

Stop Plex, in your plex folder rename Codecs to Codecs.old and restart plex. Give it 5 minutes and try to play something.

I don’t see any way of accessing my Codecs on Shield…

Im not as familiar with command line on a shield, @ChuckPa I know you have worked on non-PC Plex, any ideas?

To get into the shield requires use of adb

You ask adb to give you a shell, which is effectively SSH into the Nvidia
Once in the shield (you’ll be command prompt)

You can then see where things are stored.
You’ll find the PMS files with the find command.

Here you can see my Nvidia, PMS not installed, as a vanilla reference.

mdarcy:/storage $ df
Filesystem               1K-blocks        Used   Available Use% Mounted on
/dev/root                  2031548     1853160      162004  92% /
tmpfs                      1508352         900     1507452   1% /dev
tmpfs                      1508352           0     1508352   0% /mnt
/dev/block/dm-1             535568      273968      250720  53% /vendor
tmpfs                      1508352           0     1508352   0% /apex
/dev/block/mmcblk0p19        61360        2768       56572   5% /cache
/dev/block/mmcblk0p32     12203000     2794032     9261512  24% /data
/dev/fuse                 12203000     2794032     9261512  24% /storage/emulated
/dev/fuse                732473856        5632   732468224   1% /storage/08E5-1F6A
/dev/fuse             117181523968 79602685760 37578838208  68% /storage/GLOCKNER/plex
/dev/fuse             117181523968 79602685760 37578838208  68% /storage/GLOCKNER/media
mdarcy:/storage $

It’s a bare bones environment in there. No frills or tools to help. Only commands you have are build into the shell.

No clue what most of this means but I did a factory reset and that seems to have fixed it.

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