An error occurred while attempting to play this video check the connection and try again

Plex Players Streaming Devices
,
201

This solution also worked for me.

202

Unfortunately it does not work with my QNAP NAS TS-453B. QNAP-service desk states they only support PMS v 1.21.1 and is unwilling to assist any further.

Plex support did their best and took lots of effort and are very assisting, unfortunately it stil breaks down by the QNAP installer / OS.

203

Been searching for days. So glad I found this forum. Also a Plex pass user. Iā€™m having the same issue on my Nvidia Shield as the client.

My Plex server runs off a QNAP
I can connect AND play from my iPhone or chrome browser on multiple computers. I can also connect from a LG TV with Plex as an app. So I know the Plex server on the QNAP is working fine.

But when using the client on my Nvidia shield (which uses apps from the Google Play Store) , I can see the content but cannot start any streams.

I get the error:
An error occurred while attempting to play this video. Please check your connection and try again.

If I uninstall all the Plex app updates and it goes back to the original version of the Plex client everything works. With the old original bad interface. But if I try to use the latest app version from the play store I get the above error.

Plex client version running on Nvidia Shield is version 8.19.4.26517

QNAP Plex server version: 4.47.3 running on a QNAP TS-451+

1 Like
204

Hi has anyone one found fix for fire cube/stick as mine still same and I have a lot I need to watch from my WD cloud
Thanks

205

You can send the share to my username.

206

Installing the latest version of PMS worked for me.
I could not get streams to start using my nvidia shield.
PMS installed on my QNAP TS-451+
and downloaded the package for QNAP from:

  • did a manual install - like we used to do before PLEX was even included in QNAP app store - AND IT WORKS now.

I installed the package for QNAP - Intel/AMD 64-bit (QTS-4.3 and newer)
it downloaded: PlexMediaServer-1.23.5.4801-bc4dd58bb-x86_64.qpkg

Thanks so much everyone on here for your help.

207

Done, I have set the Secure connections to preferred so you can check the problem.

208

@walidwebas Iā€™m able to connect to your server if I enable the option in the app to allow connecting using an insecure connection. So the problem is something with the security certificate and Android thinking itā€™s not correct. Thanks for the info. If you can leave that sharing for a bit, I am investigating why.

209

@walidwebas Can you PM me your PMS logs?

210

Yea Sure

211

Okay Sure

212

Got your logs.

Jul 14, 2021 23:24:17.558 [3480] INFO - Plex Media Server v1.18.6.2350-143d2e66b - westerndigital Western Digital Monarch 32-bit Mini monarch32_mini - build: android-armv7 unknown - GMT 00:00

Are you in GMT? The time on your server does impact the security certificate so if you have the wrong time it can result in not connecting properly.

213

@papabearfelix1 I rechecked your server logs from before and they also show you are in GMT 0. Is that correct?

214

@bassplayer_4life_hotmail_com You too. Your logs from before show GMT 0.

215

@walidwebas @papabearfelix1 @bassplayer_4life_hotmail_com

Nevermind. Looks like I was barking up the wrong tree. I checked my WD and it also shows GMT 0. It would be good if you can check the ends of your logs and make sure that the actual time shown on the last line is correct for your location. The time does matter, itā€™s just looks like the GMT parameter may be unknown on the WD device. Please confirm the time is correct in the log. Thanks.

217

Yes, you are right the last line of the logs shows GMT time (My real time is GMT+3)

218

@walidwebas Ok, double check the time on your WD, change it, restart PMS, see if that makes a difference.

219

I didnā€™t find an option to see or change time on My Cloud Home

220

Youā€™re right. There doesnā€™t appear to be a way to change the time. And my logs also show the wrong time. So I donā€™t think thatā€™s the issue. Iā€™m pretty sure it has to do with the security certificate but I canā€™t figure out why it isnā€™t working for you guys.

221

Hi Plex team,

I am using My Cloud Home as PMS and around 1 - 2 months ago I get error like mentioned in this forum (about check connection and try again). I read about updating the PMS but I dont see option to update the PMS in My Cloud Home device (https://shop.westerndigital.com/products/cloud-storage/wd-my-cloud-home#WDBVXC0030HWT-NESN). Please advise.

Thanks

this is my log
Plex Media Server Logs_2021-07-20_14-53-10.zip (5.5 MB)