Hello there, I use Plex app+server for 7 years now. I own a plex pass too.
I have a strange error with any Plex (web and Android, TV app) and device.
Each type I stream a video, any kind, i have this error : An error occurred while attempting to play this video. Please check your network and try again.
On web app, error is : Conversion failed. The transcoder has stopped due to an error.
To “fix it”, i have to restart Plex server and stream it again. Then it works.
And when I stop watching, an hour after, this bug comes back again.
I don’t know what to do. Can somebody help me, please ?
Server Version#: 1.41.6.9685
Player Version#: 10.26.0.2578
Hey there, the issue persists. And I don’t know how to fix it. Is there any resources I can read so I can fix it once and for all?
I’d love to share logs but I don’t know which one to share.
Is somebody would help me, I would truly appreciate.
I found some errors in the console. Maybe this will help solve it?
[Req#212fd/Transcode/713c0175-1009-4a6d-a817-530e5fd739c4/c1c9fedd-a403-405d-8c9d-257987e995ad] [eac3_eae @ 0x7f9a953f54c0] EAE watchfolder is not writable: /tmp/pms-f346edd9-f1f9-4639-b7fe-745ebb803f89/EasyAudioEncoder/Convert to WAV (to 8ch or less)/713c0175-1009-4a6d-a817-530e5fd739c4_209789-0-test.tmp
[Req#21305/Transcode/713c0175-1009-4a6d-a817-530e5fd739c4/c1c9fedd-a403-405d-8c9d-257987e995ad] Error while opening decoder for input stream #0:1 : Generic error in an external library
When searching on the web about it, it seems to be a problem with Codecs. So I deleted the folder, started it again. Nothing.
I don’t have any server space issue, and no folder permission issue as well.
Thanks for your help @ChuckPa .
Here are the logs. Plex Media Server Logs_2025-06-10_05-06-52.zip (4.2 MB)
I’ll check on the /tmp folder. I do also think permission of that folder is not okay. I just don’t know where it is
I concur it looks very much like a permissions problem.
Specifically, it looks like something, outside the container, changed permissions.
You have far too many strange errors and the inability to read or write files.
I hope this is easy to understand.
Look at your container config.
– get the location where /config is mapped
– get the UID and GID numeric values
Now reset all the permissions (change the names I use to be the correct values)
sudo bash
cd /where/config/is/mapped
chown -R UID:GID . # this is the PUID and PGID values from the container
find . -type d -exec chmod 755 {} \;
find . -type f -exec chmod 644 {} \;
What this does:
elevate to root on the host
cd to wherever you placed /config in the real filesystem
change the ownership to be the correct numeric UID:GID used by the container
Set all directory permissions to standard 755
Set all file permissions to standard 644
One last question – Is /config on a local HDD/SSD or is it over the network on a shared folder somewhere ?
Thanks for your help. I don’t have a root SSH access, so I shared this process to the server sysadmin.
I also asked for your question about /config location.
Thanks.
Hi I’m just wondering if you managed to get this resolved?
I just started experiencing this problem today. I’ve been using PLEX for 5+ years without many issues and today I started watching a show on server and if I pause, when I come back I get “An error occured while attempting to play this video. Please check your connection”. This particular player is actually on network cable so there should be no connection issues.
I’ve uninstalled PLEX and re-installed on player (Bell Box) and re-booted the PLEX server. But problem continues.
If I mark show as watched and hit play it will start from the beginning without any issues and play past the point the error occured (so I know it’s not a currupt file).
Is it possible some permissions have changed overnight?
It’s windows based server - so I wasn’t able to do the UID or GID values.
I’d welcome any suggestions or assistance. Thank you!
