I don’t think they know how to fix it. And that’s the worst part. If they could just own up to that, then I’d be ok. I want them to be transparent with us. Clearly the new player is not ready for prime time.
Thanks for this thread. I ran into this myself and my solution is to use “Optimized Versions”. I’ve been making 2mbps versions anyway because that’s the expletive default for remote sessions on some devices.
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How did you join the beta?
I have an Android TV, which some of my movies get this error, and if the beta solves this issue i want to give it a go.
nevermind, found this: Release Announcements - Android TV beta
Disable new player fixed it for me, Sony Android TV.
Rather than just disabling the new player, can you enable it, reproduce the issue, and provide us with logs, please? If you haven’t already, can you please update to v7.30 first. 
We want to try and fix any issues before the old player goes away
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I enabled the new player, played one movie that didn’t work, another movie that worked and then another movie that didn’t work. I have downloaded the logs and looking at them I found these lines suspicious:
Mar 27, 2020 14:34:46.173 [15388] DEBUG - The Glimmer Man - audio.channels limitation applies: 6 > 2
Mar 27, 2020 14:34:46.173 [15388] DEBUG - MDE: Cannot direct stream audio stream due to profile or setting limitations
Mar 27, 2020 14:34:46.173 [15388] DEBUG - MDE: The Glimmer Man (1996): selected media 0 / 70855
Mar 27, 2020 14:34:46.173 [15388] DEBUG - Streaming Resource: Added session 0x76f10d0:59ad7dddb98f9620-com-plexapp-android
Mar 27, 2020 14:34:46.174 [15388] DEBUG - Streaming Resource: Reached Decision id=111 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=70855 part=(id=71301 decision=transcode container=mpegts protocol=hls streams=(Video=(id=117286 decision=copy width=1904 height=1072) Audio=(id=117287 decision=transcode bitrate=640 encoder=ac3 channels=6 rate=48000))))
Both the movies that failed had these same error lines.
Does that help?
If you want the whole log set, that’s no problem. How would I send them to you?
edit: Plex on my TV is version 7.30.0.16390
edit2: if it matters the media that fails on my TV works on every other device I have. web app (several machines), mobile app (android smartphone, iPad)
Thank you. This was driving me crazy. This worked for me. This was only happening with TV show. Emby was not having this problem at all. I’m getting so tired of Plex and the bugs.
2 Likes
Upload the log file directly to this forum. See above posts for examples. It’s easy, just drag and drop the txt file. Then @ the person for attention.
Please see my many messages on this issue. It’s appalling that the new beta takes away the old player! The new player is very buggy, please fix. Can you give me a phone call? I know you’re in Australia, but we gotta make this work. I’m open to Skype. I’ll DM you my contact info!
All support is directly through the forums, not emails or phone calls. Why do you think the old player is going away in the next beta? It’ll go away eventually (hopefully soon), but there’s no specific version set yet
We’ll need the complete logs 
You said “We want to try and fix any issues before the old player goes away 
” And, then I saw in Android TV 7.30.1.16449-beta release that " * Player: the new player is now our default player." I seem to have misread, but per the trend, it looks like old player is phasing out without the new player’s bugs being squashed. Audio and Video is paramount to the Plex App, so these bugs need to get squashed. I offered to speak with you to help expedite, and remove any confusion.
Bye bye Plex
Welcome emby.
That Support here is just a mess. Installed the emby Server and App on different Devices. No error. No issue. And way faster.
hope it helps
Plex Media Server Logs_2020-03-27_14-35-18.zip (4.8 MB)
I can’t watch Live TV. I got this error Message in Server log if I want to play live tv:
[Transcoder] [mpeg2video @ 0x14c2c40] Invalid frame dimensions 0x0.
Nothing works properly since 7.27. What’s wrong with you?
That’s only the server logs, we need the client ones too
I’m also getting these errors inconsistently on all androids, including the latest from play store 7.30.0.16390 and nothing in my server logs is indicating any errors. Reverted one device to the last “old” version of the app (pre new layout) 6.17.1.5294 and that works fine with the only issue being the Chromecast bug “sorry something went wrong”. It never fails with the issue in this thread.
iOS devices work fine all the time.
Restarting the server SOMETIMES rectifies the issue.
Sometimes swiping the app away, going to airplane mode, re-enabling wifi/data, and going into the app WORKS. This error for me is inconsistent and frustrating.
How do I grab logs from Android (not TV) device to post?
EDIT: Running latest Plex Pass server version, have tried fiddling with all different audio options. I’m not the only server user and the others won’t have the technical know-how to change all settings.
Edit: Got logs, looks like the Demuxer on the app is failing?
03-28 13:02:28.322 e: An exception occurred: com.google.android.exoplayer2.r: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
03-28 13:02:28.323 e: Stacktrace: com.google.android.exoplayer2.r: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.google.android.exoplayer2.v.handleMessage(SourceFile:29)
at android.os.Handler.dispatchMessage(Handler.java:98)
at android.os.Looper.loop(Looper.java:154)
at android.os.HandlerThread.run(HandlerThread.java:61)
Caused by: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.plexapp.plex.ff.FFDemuxer.open(SourceFile:31)
at com.plexapp.plex.ff.source.FFLoadable.load(SourceFile:3)
at com.google.android.exoplayer2.y0.a0$d.run(SourceFile:4)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
at java.lang.Thread.run(Thread.java:762)
03-28 13:02:28.324 e: [Player][ExoPlayer] Playback error detected
03-28 13:02:28.325 e: An exception occurred: com.google.android.exoplayer2.r: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
03-28 13:02:28.327 e: Stacktrace: com.google.android.exoplayer2.r: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.google.android.exoplayer2.v.handleMessage(SourceFile:29)
at android.os.Handler.dispatchMessage(Handler.java:98)
at android.os.Looper.loop(Looper.java:154)
at android.os.HandlerThread.run(HandlerThread.java:61)
Caused by: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.plexapp.plex.ff.FFDemuxer.open(SourceFile:31)
at com.plexapp.plex.ff.source.FFLoadable.load(SourceFile:3)
at com.google.android.exoplayer2.y0.a0$d.run(SourceFile:4)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
at java.lang.Thread.run(Thread.java:762)
This is really such a bummer
1 Like
This worked for me too on the Mibox3
I’m having the same trouble. I updated to the latest beta and that didn’t fix anything. How does one produce the client logs in the standard android phone app?
