An Unexpected Error

Live TV & DVR
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Server Version#: 1.25.0.5246
Player Version#:
Tuner Make/Model: Hdhomerun Extend
Guide/Lineup name: ??
Using XMLTV?: No
Channel number/Name: NA

Running pms in docker.

Having a similar issue as here: There was an unexpected error but even after spinning up a second plex instance and adding the DVR there, I was not able to get it working in my prime server. I have deleted the EPG files in /Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases that did nothing at all. The interface flashes briefly then provides the most useless of error messages ā€˜goto the forumsā€™. It feels like the web equivalent of transferring my call.

Seems like a lot of people use the LiveTV during this time to view the Thanksgiving day Parade. If there is a standard process to fix this problem, maybe we can make it into a sticky.

2 Likes
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Running into the exact same problem with a similar running environment and tuner equipment. (Version 1.25.0.5246)

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Fixed my issue by spinning up a new docker plex server, connecting it to my plex account and then managing the server that is throwing the unexpected error, its Live TV/DVR settings from the new server. Came across this solution in a different thread from September. Was able to delete the existing Tuner/DVR setup and re-set it back up. Works fine now and the main server can manage the Tuner/DVR setting in its own UI. Very bazar solution but it worked.

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Iā€™m trying to get Live TV with my HDHOMERUN Prime To work on my Shield TV. All my other apps work, but when I select Live TV and DVR, it says, ā€œAn error has occurred, please try again later.ā€ I for the life of me canā€™t figure out why itā€™s doing this. I had it setup before this with an HDHOMERUN Extend with OTA channels, but now I am trying to get it working with my new Prime with Comcast. I appreciate any help.

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Hey Malamaker,

If I understand you correctly, you spun up another plex server (I did this as a docker). gave it a name, signed in. In server settings I can select this or the original plex server. Are you saying you selected the ā€˜originalā€™ server and can then manage the DVR settings?

If so, this did not work for me. I was able to create a dvr in the new server, can access itā€™s settings, but still ā€˜unexpected errorā€™ on the original server

If you meant something else please let me know.

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I tried a new Plex server in docker as well and the old server still throws the error after loading the page briefly as well as deleting the epg database files.

UPDATE: I tried again with the second docker Plex instance, I was going to try and add the DVR to the new instance and then copy the DB files over but after it failed I went to configure my original server and was able to delete my broken DVR setting.

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Did you create a second (3rd) docker? or did the 2nd one just decide to allow you to select the original server?

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I did create a 3rd and 4th docker instance, but I deleted the previous ones. I also didnā€™t share the config dirs, I just made a new standalone docker instance. Iā€™m not sure what I did to make it work again tbh, I did try to add my DVR to the new instance but it kept throwing an error. I just happened to check my old instance to double-check and it didnā€™t throw the error and I was able to delete the existing DVR config and start over.

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I ended up fixing this by editing the db file directly which is not anything Iā€™d recommend for a normal user to do.
I removed the 3 rows in that Table and also remove the epg db files. This is the ONLY thing that worked for me.
I canā€™t recommend this and if you even attempt make sure you backup your DB so you can roll back.

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I made a post that details a solution for this issue. Hope it helps. Solution: There was an unexpected error when going to settings page

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