Android app: going to My Profile errors "Something Went Wrong"

Plex Players Mobile Devices
1

Hey Plex devs -

Going to My Profile errors with “Something Went Wrong”. My Profile works in the web app and other functions seem OK in the Android app.

I reported the issue in this thread, debugging was added to the app, I sent logs, a dev acknowledged there was a problem and then the conversation just died, the bug is not fixed and the thread is closed :cry:

Plex Fireside in the Forum 2024
2

@elan FYI. Can you please help get to the bottom of this bug? Thanks.

3

Please stop pinging me on forum topics.

4

This is a disappointing reply that erodes the trust in Plex.

What are Plex subscribers supposed to do when bugs are not addressed for years in some cases, when threads just get closed? I did my part to submit logs and help debug and then the conversation just went silent and the thread got closed.

Suggestion: set up an official bug database (GitHub issues or similar) where we can properly track bugs and feature requests.

5

Hi @plxstrm as it has been a while since the initial post, could you please provide the following information:

  • client version
  • android device and android version
  • confirmation that this is still an active issue for you
  • what specifically you are selecting in the client to go to “My Profile” (there are multiple entry points to that page and I want to make sure that we are looking at the right spot)

Thank you!

6

Yes, the bug is still happening . I provided logs to @brdunn3700 in the past. On March 11 he responded:

Thanks for the logs. I see some useful stuff. I’m working with the team to determine the root cause now.

Then the conversation just died.

Client version 10.20.0.1427
Pixel 6a phone Android 14 latest updates
It happens through all paths to My Profile, e.g. click on profile pic, or Discover > My Profile.

7

This is also happening to me. Profile doesn’t load on Android but works fine on the web.

For more context my friends profiles show the same error unless they are completely private. Private profiles load and say they are private.

8

@McWanke any updates on this issue please?

9

Happy to provide additional logs, this is quite annoying as a main tab in the Android app is non-functional…

10

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.