Server Version#: 1.25.6.5577
Player Version#: 8.30.2.31202
Cannot log into my account on Plex Android, Plex Dash signs in successfully with same user and password, on S22 running One-UI 4.0. Have tried uninstalling, changing password, nothing works.
Reset my password for the 3rd time and finally got in, don’t know what was causing this issue as I’ve been using the same password every reset
03-11 18:15:55.299 i: [MergingHubManager] Notifying listeners with status: LOADING
03-11 18:15:55.301 i: Resuming UnoHomeActivity.
03-11 18:15:55.303 e: Presenter not found! Type: unknown, Subtype: unknown
03-11 18:15:55.307 i: [HomeHubs] Home fragment resumed, was first time so will force refresh.
03-11 18:15:55.308 i: [HomeHubsManager] Discovering. Force: true. Partial: true. Reason: HubsRepository forcing refresh.
03-11 18:15:55.310 i: [ServerTestsManager] Active profile is now: default
03-11 18:15:55.310 i: [MergingHubManager] Notifying listeners with status: LOADING
03-11 18:15:55.310 i: [DynamicHome] Not reusing results from previous discovery because ‘force’ is true.
03-11 18:15:55.310 i: Fetching [method:GET] https://plex.tv/api/v2/friends?status=pending_received&X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:15:55.311 i: Fetching [method:GET] https://vod.provider.plex.tv/hubs/continueWatching?contentDirectoryID=movies&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:15:55.364 i: Fetching [method:GET] https://epg.provider.plex.tv/hubs/promoted?contentDirectoryID=home&count=10&excludeContinueWatching=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&pinnedContentDirectoryID=home&X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:15:55.392 e: Presenter not found! Type: unknown, Subtype: unknown
03-11 18:15:55.412 i: Fetching [method:GET] https://vod.provider.plex.tv/hubs/promoted?contentDirectoryID=movies&count=10&excludeContinueWatching=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&pinnedContentDirectoryID=movies&X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:15:55.462 i: Fetching [method:GET] https://webshows.provider.plex.tv/hubs/promoted?contentDirectoryID=home&count=10&excludeContinueWatching=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&pinnedContentDirectoryID=home&X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:15:55.466 i: Fetching [method:GET] https://plex.tv/api/v2/shared_servers/invites/received/pending?X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:15:55.624 i: [DynamicHomeHubsDiscoveryTask] Discovered 1 hubs from provider://tv.plex.provider.epg/home.
03-11 18:15:55.624 i: [DynamicHome] Discovered 1 hubs.
03-11 18:15:55.624 i: [DiscoverContentSectionHubsTask] provider://tv.plex.provider.music/tidal Promoted key is missing for server provider://tv.plex.provider.music/tidal. Is server available true.
03-11 18:15:55.624 i: [DynamicHomeHubsDiscoveryTask] Discovered 0 hubs from provider://tv.plex.provider.music/tidal.
03-11 18:15:55.649 i: [DynamicHomeHubsDiscoveryTask] Discovered 12 hubs from provider://tv.plex.provider.vod/movies.
03-11 18:15:55.650 i: [DynamicHome] Discovered 12 hubs.
03-11 18:15:55.676 i: [DynamicHomeHubsDiscoveryTask] Discovered 2 hubs from provider://tv.plex.provider.webshows/home.
03-11 18:15:55.677 i: [DynamicHome] Discovered 2 hubs.
03-11 18:15:56.181 i: [WatchTogetherHubManager] Notifying listeners with status: SUCCESS
03-11 18:15:56.182 i: [MergingHubManager] Notifying listeners with status: SUCCESS
03-11 18:15:56.259 e: Presenter not found! Type: unknown, Subtype: unknown
03-11 18:15:56.336 i: Fetching [method:GET] https://epg.provider.plex.tv/hubs/sections/home/whatsOnNow?contentDirectoryID=home&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...ue5Q&X-Plex-Container-Start=0&X-Plex-Container-Size=10&X-Plex-Language=en-us
03-11 18:15:56.337 i: Fetching [method:GET] https://vod.provider.plex.tv/hubs/sections/movies/plex-picks-of-the-week?contentDirectoryID=movies&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...ue5Q&X-Plex-Container-Start=0&X-Plex-Container-Size=10&X-Plex-Language=en-us
03-11 18:15:56.338 i: Fetching [method:GET] https://vod.provider.plex.tv/hubs/sections/movies/women-steal-the-show?contentDirectoryID=movies&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...ue5Q&X-Plex-Container-Start=0&X-Plex-Container-Size=10&X-Plex-Language=en-us
03-11 18:15:56.498 i: [DynamicHomeHubsDiscoveryTask] Discovered 1 hubs from provider://tv.plex.provider.vod.
03-11 18:15:56.499 i: [DynamicHome] Discovered 1 hubs.
03-11 18:15:56.499 i: [HomeHubsManager] There are new hubs. Total size: 16.
03-11 18:15:56.499 i: [HomeHubsManager] Notifying listeners with status: SUCCESS
03-11 18:15:56.500 i: [MergingHubManager] Notifying listeners with status: SUCCESS
03-11 18:15:56.500 i: [DynamicHome] Finished discovering Home hubs (cancelled: false)
03-11 18:15:56.518 e: Presenter not found! Type: unknown, Subtype: unknown
03-11 18:16:02.174 i: [UserAction] Drawer header action clicked: (Settings)
03-11 18:16:10.831 i: ------------------------------
03-11 18:16:10.833 i: Hello, Plex for Android world (debug: false)!
03-11 18:16:10.835 i: App version: 8.30.2.31202 (837262881)
03-11 18:16:10.835 i: Nano server version: 1.24.5.5243-8dcc73a59
03-11 18:16:10.836 i: FFmpeg version: 1.6-be22e264c2
03-11 18:16:10.836 i: Treble version: 2.1.0.587
03-11 18:16:10.837 i: ASS version: 0.14.0
03-11 18:16:10.838 i: Manufacturer: samsung Device: r0q Model: SM-S901U Product: r0qsqw Version: 12
03-11 18:16:10.838 i: Screen size: Normal Screen density: Unknown Resolution: 2340x1080 DPI: 420 Touchscreen: true Marketplace: com.android.vending Architecture: arm64-v8a
03-11 18:16:10.839 i: Showing toast: Network logging has started
03-11 18:16:27.716 i: [HttpServer] /192.168.0.103:49821 - GET
03-11 18:16:27.925 i: [HttpServer] /192.168.0.103:49822 - GET /favicon.ico
03-11 18:16:37.980 i: [HttpServer] /192.168.0.103:49834 - GET /logging
03-11 18:16:50.445 i: Resuming UnoHomeActivity.
03-11 18:16:50.454 e: Presenter not found! Type: unknown, Subtype: unknown
03-11 18:16:50.467 i: Fetching [method:GET] https://plex.tv/api/v2/friends?status=pending_received&X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:16:50.467 e: Presenter not found! Type: unknown, Subtype: unknown
03-11 18:16:50.494 e: Presenter not found! Type: unknown, Subtype: unknown
03-11 18:16:51.281 i: Fetching [method:GET] https://plex.tv/api/v2/shared_servers/invites/received/pending?X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:16:51.797 i: Creating MyPlexActivity.
03-11 18:16:51.797 i: [Activity] Resuming the application, attempting to download item and children.
03-11 18:16:51.797 i: [Boot] MyPlexActivity took 0ms to run create behaviours.
03-11 18:16:51.800 i: [Boot] FragmentWithBehavioursDelegate took 0ms to run create behaviours.
03-11 18:16:51.810 i: Resuming MyPlexActivity.
03-11 18:16:52.503 i: [Boot] FragmentWithBehavioursDelegate took 0ms to run create behaviours.
03-11 18:16:54.194 i: [Cast] Application unfocused, stopping active scan.
03-11 18:16:54.197 i: [EventSource (PlexTV)] Application unfocused, disconnecting.
03-11 18:16:54.199 i: [EventSource (LocalServer)] Application unfocused, disconnecting.
03-11 18:16:54.200 i: [EventSource (PlexTV)] Disconnected from https://pubsub.plex.tv/sub/eventsource/131876356/f283e87c78a9c803-com-plexapp-android?X-Plex-Token=...lse)
03-11 18:16:54.200 i: [EventSource (LocalServer)] Disconnected from http://127.0.0.1:44519/:/eventsource/notifications?X-Plex-Token=...lse)
03-11 18:16:54.201 i: [WebSocketApplicationBehaviour] Focus change detected. Focused: false
03-11 18:17:11.705 i: [AppEventMonitor] Focused +1069.36s
03-11 18:17:11.705 i: [Cast] Application focused, performing active scan.
03-11 18:17:11.707 i: Resuming MyPlexActivity.
03-11 18:17:11.746 i: [EventSource (PlexTV)] Application focused, connecting.
03-11 18:17:11.746 i: [EventSource (LocalServer)] Application focused, connecting.
03-11 18:17:11.746 i: [AppEventMonitor] ConnectingToNanoEvents +1069.40s
03-11 18:17:11.747 i: [Sonos] Starting discovery connect event
03-11 18:17:11.747 i: [EventSource (PlexTV)] Attempting to connect to plex.tv (user: 131876356)
03-11 18:17:11.747 i: [WebSocketApplicationBehaviour] Focus change detected. Focused: true
03-11 18:17:11.747 i: Fetching [method:GET] https://plex.tv/api/v2/features?X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:17:11.747 i: [Sonos] SSDP discover message sent : M-SEARCH * HTTP/1.1
HOST: “239.255.255.250:1900”
MAN: “ssdp:discover”
MX: 1
ST: urn:schemas-upnp-org:device:ZonePlayer:103-11 18:17:11.747 i: [EventSource (PlexTV)] Attempting to connect (user: 131876356)
03-11 18:17:11.748 i: Fetching [method:GET] https://plex.tv/api/v2/companions?X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:17:11.749 i: [Sync] Total: 223.46 GB Limit: 72.20 GB Used by Sync: 0.00 KB Free: 144.46 GB Available 72.20 GB.
03-11 18:17:11.750 i: [EventSource (LocalServer)] Attempting to connect (user: 131876356)
03-11 18:17:11.760 i: [EventSource (LocalServer)] Connected to http://127.0.0.1:44519/:/eventsource/notifications?X-Plex-Token=...e5Q.
03-11 18:17:11.761 i: [AppEventMonitor] ConnectedToNanoEvents +1069.42s
03-11 18:17:11.829 i: [DownloadServiceHandler] Refreshing subscriptions and syncing view state
03-11 18:17:11.836 i: [DownloadServiceHandler] Switching to ‘waiting for downloads’ after refreshing subs and syncing view state
03-11 18:17:11.837 i: [DownloadServiceHandler] New state is WaitingForDownloads
03-11 18:17:11.837 i: [DownloadServiceHandler] Waiting for downloads (reason: switched to ‘waiting for downloads’ state with no pending grabs)
03-11 18:17:11.864 i: [DownloadsStorageManager] Done updating used space. Free: 144.46 GB | Used: 0.00 KB | Available: 72.20 GB | Limit: 72.20 GB | Total: 144.27 GB
03-11 18:17:12.251 i: [Metrics] Correctly fetched privacy map from plex.tv (120 keys)
03-11 18:17:12.252 i: [EventSource (PlexTV)] Connected to https://pubsub.plex.tv/sub/eventsource/131876356/f283e87c78a9c803-com-plexapp-android?X-Plex-Token=...e5Q.
03-11 18:17:12.296 i: [Sonos] Checking state of player tv.plex.sonos
03-11 18:17:12.297 i: Fetching [method:GET] https://sonos.plex.tv/resources?X-Plex-Token=...ue5Q&X-Plex-Client-Identifier=f283e87c78a9c803-com-plexapp-android&X-Plex-Language=en-us
03-11 18:17:12.969 i: [UserApiClient] Attempting to login: redacted@gmail.com
03-11 18:17:12.969 i: Fetching [method:POST] https://plex.tv/api/v2/users/signin?includeProviders=1&X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:17:13.062 i: [Cast] onRouteChanged (description=Hulu, id=com.google.android.gms/.cast.media.CastMediaRoute2ProviderService:1d56c38057b58bcd10e6a7b1fc6fc873, playback stream=-1, playback type=1)
03-11 18:17:13.206 i: [SignInDelegate] Sign in to plex.tv failed. Error code: 401. Error message: User could not be authenticated
03-11 18:17:13.207 i: [Utility] Showing alert dialog. Title: ‘Sign in failed’ Message: ‘User could not be authenticated’ Positive button: ‘OK’ Neutral button: ‘null’
03-11 18:17:13.575 e: Error fetching https://sonos.plex.tv/resources?X-Plex-Token=...ue5Q&X-Plex-Client-Identifier=f283e87c78a9c803-com-plexapp-android:
Payment Required
03-11 18:17:13.576 i: [SonosDeviceManager] Received state 402 for player tv.plex.sonos
03-11 18:17:13.576 i: [Sonos] Updating selected player
03-11 18:17:13.576 i: [Sonos] Using cloud environment tv.plex.sonos
03-11 18:17:13.576 w: [Sonos] Non ready player tv.plex.sonos cannot be added as no nearby speakers have been found
03-11 18:17:13.992 i: [Cast] onRouteChanged (description=Hulu, id=com.google.android.gms/.cast.media.CastMediaRoute2ProviderService:1d56c38057b58bcd10e6a7b1fc6fc873, playback stream=-1, playback type=1)
03-11 18:17:13.993 i: [Cast] onRouteChanged (description=SHIELD Android TV, id=com.google.android.gms/.cast.media.CastMediaRoute2ProviderService:2c9d4449018fccefe38ec2b672b26536, playback stream=-1, playback type=1)
03-11 18:17:15.962 i: [HttpServer] /192.168.0.103:49847 - GET /logging
03-11 18:17:16.756 w: [Sonos] Nearby discovery socket timed out, probably because there aren’t devices nearby
03-11 18:17:16.839 i: [DownloadServiceHandler] No downloads found. Stopping service
03-11 18:17:16.839 i: [DownloadServiceHandler] New state is Idle
03-11 18:17:56.492 i: [HttpServer] /192.168.0.103:49855 - GET /logging
03-11 18:18:01.886 i: [UserApiClient] Attempting to login: redacted@gmail.com
03-11 18:18:01.887 i: Fetching [method:POST] https://plex.tv/api/v2/users/signin?includeProviders=1&X-Plex-Token=...ue5Q&X-Plex-Language=en-us
03-11 18:18:02.113 i: [SignInDelegate] Sign in to plex.tv failed. Error code: 401. Error message: User could not be authenticated
03-11 18:18:02.115 i: [Utility] Showing alert dialog. Title: ‘Sign in failed’ Message: ‘User could not be authenticated’ Positive button: ‘OK’ Neutral button: ‘null’
03-11 18:18:04.085 i: [HttpServer] /192.168.0.103:49856 - GET /logging
03-11 18:18:38.485 i: [HttpServer] /192.168.0.103:49859 - GET /logging
03-11 18:18:46.810 i: [Cast] onRouteChanged (description=Hulu, id=com.google.android.gms/.cast.media.CastMediaRoute2ProviderService:1d56c38057b58bcd10e6a7b1fc6fc873, playback stream=-1, playback type=1)
03-11 18:18:46.811 i: [Cast] onRouteChanged (description=SHIELD Android TV, id=com.google.android.gms/.cast.media.CastMediaRoute2ProviderService:2c9d4449018fccefe38ec2b672b26536, playback stream=-1, playback type=1)
03-11 18:18:46.833 i: [Cast] Application unfocused, stopping active scan.
03-11 18:18:46.840 i: [EventSource (PlexTV)] Application unfocused, disconnecting.
03-11 18:18:46.841 i: [EventSource (LocalServer)] Application unfocused, disconnecting.
03-11 18:18:46.843 i: [EventSource (LocalServer)] Disconnected from http://127.0.0.1:44519/:/eventsource/notifications?X-Plex-Token=...lse)
03-11 18:18:46.843 i: [EventSource (PlexTV)] Disconnected from https://pubsub.plex.tv/sub/eventsource/131876356/f283e87c78a9c803-com-plexapp-android?X-Plex-Token=...lse)
03-11 18:18:46.844 i: [WebSocketApplicationBehaviour] Focus change detected. Focused: false
03-11 18:19:20.946 i: [HttpServer] /192.168.0.103:49958 - GET /logging
(you should copy to a text file next time and upload the file instead of copying entire thing)
The logs you posted just seems to be it loading the app and the streaming source and a pretty generic 401 error that signing in failed. Looking at your account on our end i see the failed logins but nothing looks unusual besides that
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