Hi all,
I am having an issue with android based streaming devices. I am unable to get any media to play remotely using the Plex app, even music will not work. (I am not sure if relevant but there is no issues with Plexamp).
I get the following sort of error popup when attempting to play.
Error
An error occurred while attempting to play this video. Please check your connection and try again.
I have this issue on multiple android mobile devices including a Sony Bravia android TV. It is only the apps that are having issues. Streaming via the web browser on the devices works fine. So I know the devices can handle the stream and that the server can figure out appropriate transcode settings.
Apparently according to the logs it is unable to find the custom certificate. However I know this can’t be right because other non-android devices work fine remotely and with a secure connection. E.g. iOS and the Windows Plex apps
Server Version#: 1.25.5.5492
Player Version#: 8.30.0.30944 (8c547757)
Feb 20, 2022 09:57:05.061 [11536] DEBUG - [Transcode] Streaming Resource: Reached Decision id=58809 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=106468 part=(id=107578 decision=transcode container=mkv protocol=hls streams=(Video=(id=265693 decision=copy width=1280 height=690) Audio=(id=265694 decision=copy channels=6 rate=48000))))
Feb 20, 2022 09:57:05.244 [9120] VERBOSE - [CERT] TLS connection from [::ffff:123.123.123.123]:54573 came in with non-plex.direct SNI 'myredacteddomain.com', but no custom cert available; serving plex.direct cert
Feb 20, 2022 09:57:05.296 [9124] VERBOSE - Didn't receive a request from 123.123.123.123:54573: End of file
The above 2 lines repeat several times.
Feb 20, 2022 09:57:17.369 [9124] VERBOSE - We didn't receive any data from 123.123.123.123:54572 in time, dropping connection.
Any help would be much appreciated.
Wheatley
