Android TV "new player" can't play anything

Ok I know I keep answering my posts but… with 32400 on, and custom url on I can access plex these 2 ways:

https://plex.mydomain.com:32400

https://plex.mydomain.com

As long as you keep 32400 open, the clients will never use https://plex.mydomain.com, instead using the 32400 link. The nginx link for me at least has SSL terminate at Nginx, and then use http from Nginx to Plex.

So client issues we have, would have zero to do with Nginx. It would have to be something to do with either the URL itself/dns, etc or the certificate configured within plex, I think.

I, as of this morning, have my config where Nginx is in charge of updating the letsencrypt cert. The PlexVM has a NFS mount to the Nginx host where the certs life. A script grabs the certs, renames current cert to cert.date, converts the new cert to pfx, copies it where plex expect it to be and restarts plex.

This way both Nginx and Plex are using the same certificate. My plan has never been to send all traffic over 443, more so instead, to give myself an easy to remember way to access plex remotely.

I did not have my certs defined in plex. Only the custom access URL for http and https. This was the problem for me as I removed it and no more problems since then.

The new player uses the cert for play back so it was failing the start but no message beside failed and to restart app and server.

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So that makes sense why you had issues. If you keep 32400 open, and you specify the custom URL, then plex is sending clients to https://plex.mydomain.com:32400 and you have no valid certificate there. It sounds like that invalid/lack of certificate may be causing the issue.

To fix it you would have to either:

  1. Disable 32400, have no certs defined in plex, and use NGINX for SSL termination

or

  1. Enable 32400, define the certs in plex, and then use either https://plex.mydomain.com or https://plex.mydomain.com:32400 to access plex. Both would then have valid certs.

I’ll have to keep an eye on my installs to see if I still have this issue after updating my clients.

One week and nothing from IT Plex engeneers? WTF!

Had the same problem for a week, finally i discovered the solution (at least for me).
Under setting
In advanced
I set enable new player to off

Have a look if you have DNS rebind issues:

This is not a solution, neither a fix.

It’s just a workaround.

Interesting. I’d never experienced this issue until 8.0.

On 8.0, I can’t play anything on the new or old player- wifi or 4G.

Revert back to 7.3 and everything works again (new and old player, wifi and 4G)

I also have an issue with latest android versions Peer certificate failed verification

Same here. I have MIBOX S running 9.1 and JBL LINK BAR with 9.0 both experiencing same issue and both are certified Android TV platforms. Disabling the New player fix the problem. But it’s enabling itself on every upgrade. Which is really boring. Could we have some timeframe? I was enjoying new player experience on MIBOX before upgrading to 9.x …

Same here, this issue has been driving me crazy for months now. Every time the Android tv app updates, it reverts to the “new” player and suddenly most of my files don’t play any more. It’s crazy and unbelievable there has been no comment by Plex on this whatsoever. I’ve had a Plex Pass for a long time now, but seriously, get this fixed, it’s been going on for too long. I keep having to revert to older versions of your app, which makes no sense whatsoever.

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Maybe test this and report back in this thread:

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Finally, it is working great now with this new apk.

Only issue is that the zoom feature still doesn’t work like it should. It does the same thing as the esticam feature. Not related with the issue described here, though. For now this is a good update.

Wholeheartedly agree on everything you said. Plex, please stop forcing the new, buggy player on us.

4 Likes

Agree with everyone, none of my movies I have tried play properly - they play but I get a mostly green screen with crazy flickering. These are standard AVC mp4’s at L4.1 with AAC 5.1 sound the most basic video to play on anything. The most annoying thing is as above the player keeps reverting to enable after being disabled on every android TV box we have. PLEX please fix the new player or make it go away.

Same issue here, very very frustrating. Using plex on a Xiaomi MiBox and having to disable player after every update . Wondering if i have to revert to using Kodi :frowning: .

apparently the new beta 8.1.0.17650 solve the problem

indeed!

My main complaint about the new Plex player (NVIDIA Shield TV Pro) is the fact that many of my video files - more than half of them actually - are “stuck” for about 8-10 seconds when starting playback before “catching up”. The audio plays fine from the beginning, but video is frozen. When I hit stop and restart the video, it sometimes plays fine, other times not. I haven’t been able to identify exactly what kind of file formats, encoding etc. cause this to happen (seems to be mainly MKV files) - and I can’t really be bothered to waste more time on this . Instead, I have reverted back to the old player which plays everything flawlessly.

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Can you provide some logs or a sample file, please? What device are you using for playback?