Both units support Intel Quicksync. My DS3615xs refuses to use hardware transcoding with Plex.
Anyone else? Any fixes?
Did you download and install the 64 bit version from Plex.tv or did you download and install from Synology (Package Center)?
Synology only distributes the 32 bit binary which does not support hardware transcoding
I’m a plex pass member using the newest version directly from the plex website (64bit).
May I see your log files please, collected immediately after trying to play something which requires transcoding? (settings - server - help - download logs)
I’ll see what it is complaining about.
Be advised, not all formats are HW transcoding enabled yet. HEVC and H.264 are the two which are.
Yes no problem. Will send via PM right now.
Quoting official Intel source, and the Synology documents:
https://www.synology.com/en-us/knowledgebase/DSM/tutorial/General/What_kind_of_CPU_does_my_NAS_have
The DS3617xs does not have Quick Sync Video support
DS3617xs Intel Xeon D-1527 Quad Core 8 Yes Broadwell DDR4 ECC SO-DIMM 16 GB
Th DS3615xs does.
Synology: DS3615xs Intel Core i3-4130 Dual Core 4 Yes Bromolow DDR3 ECC 4 GB
I’m using the DS3615xs … apologies for the error identifying DS3617xs as supporting quicksync when it does not.
Thanks for the logs.
Found a problem. “Allowed Networks” has a leading space. Please remove it
Jan 28, 2018 21:01:06.278 [0x7f968f3ff700] ERROR - Error parsing allowedNetworks ' 10.0.0.0': Invalid argument
As I had said, MPEG2 is not currently hardware transcoding enabled.
Jan 28, 2018 22:00:01.183 [0x7f96997ff700] ERROR - [Transcoder] [mpeg2video @ 0x2e0f120] Invalid frame dimensions 0x0.
Jan 28, 2018 22:00:01.202 [0x7f9694d12700] ERROR - [Transcoder] [mpeg2video @ 0x2e0f120] Invalid frame dimensions 0x0.
Jan 28, 2018 22:00:01.260 [0x7f96997ff700] ERROR - [Transcoder] [mpeg2video @ 0x2e0f120] Invalid frame dimensions 0x0.
Jan 28, 2018 22:00:01.404 [0x7f96957ff700] ERROR - Unable to find title for item of type 5
Jan 28, 2018 22:00:01.404 [0x7f96957ff700] ERROR - Unable to find title for item of type 5
It also has a problem with the file you tried to play. You might want to check on that.
There should be an H264 transcode in there. Lots of MPEG2 because I am using LiveTV. Will send you another log now transcoding an H.264 file.
Thanks for picking up the allowed networks error. I have corrected it.
Ok… I think i see it. I found more errors going further back.
Did you recently update DSM ?
There’s a quirk in one of their updates.
Uninstall PMS and reinstall the binary.
What happens is they reset access to the hardware when DSM updates. Simple uninstall / reinstall corrects it.
Your library is kept intact
These errors are what tell me permission has been removed by DSM updating
Jan 27, 2018 20:17:17.762 [0x7f139ee23700] ERROR - [FFMPEG] - No VA display found for device: .
Jan 27, 2018 20:17:17.762 [0x7f139ee23700] ERROR - [FFMPEG] - No VA display found for device: /dev/dri/renderD128.
Jan 27, 2018 20:17:17.762 [0x7f139ee23700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jan 27, 2018 20:17:17.762 [0x7f139ee23700] WARN - avcodec_open2 returned -1313558101 for encoder 'h264_nvenc'
Jan 27, 2018 20:17:17.914 [0x7f139ee23700] ERROR - Error parsing allowedNetworks ' 10.0.0.0': Invalid argument
Supplemental request:
Download and install PMS 1.10.1 (Public), step away from the Beta (v1.11.1.4730-6967ec0b1) until this issue resolved
@ChuckPA said:
Ok… I think i see it. I found more errors going further back.Did you recently update DSM ?
There’s a quirk in one of their updates.
Uninstall PMS and reinstall the binary.
What happens is they reset access to the hardware when DSM updates. Simple uninstall / reinstall corrects it.
Your library is kept intact
No - haven’t updated DSM for a long time. I have uninstalled and installed PMS multiple times over the last few days. I will try again.
Ok - just downgraded to the latest public (uninstall and then reinstall). Sending you new logs shortly.
The log file still shows you on 1.11.1.4730
Jan 28, 2018 21:01:04.391 [0x7f969a768700] INFO - Plex Media Server v1.11.1.4730-6967ec0b1 - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 synology - GMT -05:00
I do see where the network errors have stopped.
Please turn on DEBUG logging. It’s what I’m missing.
Will turn on debug and resend. I’m on 1.10 now, will send screenshot … I think you’re still too far in the past in the log files.
I am picking the logs as you post them. I click and they open immediately for me. Hard to mess up
@ChuckPA said:
I am picking the logs as you post them. I click and they open immediately for me. Hard to mess up
I hear you but I’m not deleting old logs as I send. Timestam “21:xx” is hours ago. Make sure you’re looking at “00:xx” for the newest stuff.
… and of course, thanks so much for helping me troubleshoot!
Let’s pick this up tomorrow? 01:20 local. Eyes are crossing.
I couldn’t leave this alone and had to go digging.
Synology didn’t include the needed modules in your DSM installation binary.
As such, neither machine can perform hardware transcoding even though the hardware itself says otherwise.
