App crashing after ~30 seconds when playing HEVC 5.1 mkv movies

Plex Players Player Betas
1

I’ve been having an issue since first turning on the experimental player where HEVC movies will crash the app. All I’ve tested are HEVC 1080p with 5.1 audio, either AAC, AC3, or HE-AAC. If I turn off the experimental player, I have no issues playing any of these files.

I also have no issues playing 720p x265 TV show episodes with AAC stereo audio. I’ve upgraded to the latest build and the problem still exists. I saw another user with a similar issue, but for some reason I couldn’t comment on his/her post. I’ve attached my logs and two .xml examples.

logging.zip (427.8 KB)
movie1.txt (57.5 KB)
movie2.txt (26.5 KB)

2

@bbolton13 have you enabled “Send Crash Reports” in Settings -> Privacy? If not, please do so and reproduce the crash again, so I can see where it crashed exactly.

Also a sample file long enough to reproduce the issue would be awesome.

Thanks!

3

I did have send crash reports logging enabled, and went ahead and turned on verbose logging to be safe. I just recreated the crash, and have attached a sample of the file in question.

4

Thanks for the sample file, but I’ve tried it and plays perfectly in my Apple TV 4th gen.

I also don’t see crash reports coming from your device, which means it might remain in your device. Do you have and iOS device (iPhone or iPad) where you can also reproduce the issue?

Does it crash if you keep the experimental player on and disable Direct Play?
Does it crash if you disable the experimental player?

5

The crash reports may have been blocked by my pihole DNS device. I have paused that device and recreated a crash by playing about 30 seconds of a video, let me know if you saw one now. I’ve also attached updated logs to be safe.

I’m able to play with the experimental player on and the “Direct Play” off, however, that just forces a transcode of the video, where at least the video direct streams with the traditional video player.

logging (1).zip (392.7 KB)

6

Ok so it’s specific of mpv for sure. I see crash reports from you but not from today and none related to video playback. There are some types of crashes that are not sent to Crashlytics: basically when something wrong happened (like the UI froze for 15-20 seconds, or the app used too much memory) and iOS/tvOS just killed the app.

In those scenarios iOS/tvOS generates a crash report that is stored inside the device. On iOS is possible to get that crash report with iTunes, but on tvOS… no luck.

If you can repro it in an iPhone or iPad that’d be awesome.

7

I was unable to reproduce the issue on the iOS beta app, it was direct play to the device and didn’t crash the app.

8

i am ael to reproduce this every single time. latest plex client on the apple tv, if i enable the experimental player, plex crashes in less than 30 seconds…

9

Please, check this! AppleTV app crashes every few minutes with experimental player enabled - #31 by sergiou87

10

That seems to have helped. Just played a few videos that crashed before. Set the router to ignore DNS Rebinding for the plex.direct Domain.

1 Like
11

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