App.plex.tv not loading

[Lucky3058]

Server Version#: Version 1.25.2.5319
Player Version#: Web/Samsung TV App

I have tried from multiple remote connections and it seems to just hang on app.plex.tv on my mobile browsers. And I have not been able to access it from a Samsung TV or Sony TV from their applications. Is the previous outage not fixed?

[tom80H]

Not sure what outage you’re referring at.
If this is an older Samsung, you might be impacted by those devices no longer getting updated certificates for secure communication.

Important information about Plex for smart TVs after September 30, 2021

UPDATE: It appears that all Tizen-based Samsung sets are likely affected by the cert change and will thus need the app and server configured to allow insecure connections. On September 30, 2021, some older smart TVs (some Samsung, LG, Vizio, Hisense, and other unsupported TV platforms) will no longer be able to use secure connections to communicate with Plex Media Servers. These devices are no longer supported by their manufacturers, and won’t be receiving an update needed to continue making se…

Old Samsung TV no link codes

So, your old Samsung TV suddenly can’t connect, and when reinstalling, the link codes shows as blanks! If so read ahead… Basics Some facts: Samsung Smart Hub TVs were manufactured before 2016 The client on your TV, that has a version starting with 1.2x.something – if so, note that the client was not made by Plex, but by a 3rd Party. So in short, the Smart-TV part of your TV is getting old, and is no longer supported by Samsung! Above means, that no further updates to the TV firmware w…

As for Plex Web… do you experience issues with the web app not loading or is this about failing to access your server/libraries from outside your home network? Not quite sure I understand the issue you’ve described.

[Lucky3058]

It’s a new Samsung TV. The web app is not loading from mobile web.

[Lucky3058]

The mobile app also doesn’t load.

[Lucky3058]

Any admins know if there is another API issue going on?

[BigWheel]

None that I am aware of. Does it work on phone if you turn off Wifi and only use cellular?

[Lucky3058]

Nope not on cellular. I can hit it from its direct IP address and port forward though.

[Lucky3058]

Still not working does anyone have any suggestions. I can get it to work in some TV apps now but not my mobile app or at app.plex.tv