I was able to see the 30 seconds of a movie from my hard drive when i was out about via mobile network but decided to unlock the app to see more now when i open up the app its saying my hard drive is off line which its not , i have checked to see if the play store and app are on the same email account…please help …sorry if this query has already been answered…couldn’t find on the forum
This is an account issue, so I suggest you create a ticket with our billing team here:
https://www.plex.tv/contact/?option=plex-pass-billing
Ok thanks will try that…even though i did contact them in the first instance and they sent me to a technical forum
You got an answer from the billing team 
Yes … just need to try what they suggested
Thank you
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My app can now see my hard drive when im on mobile as well as wifi but i cannot play anything on mobile, i get a play back error.
If the playback error is that you can maximum watch for 1 minute, then respond to your billing ticket, and if not a different issue => new forum post
