Yeah, you’re right. I’m now using regular version from App Store.
Only good thing in beta version is that new player is using Apple’s API for sound.
Only downside in regular version of Plex is frame skipping in high bitrate 4K files.
I didn’t yet tried high bitrate 4K file in the beta version.
I’m surprised this issue isn’t getting more attention — or am I the only one experiencing it? HDR files on the Plex beta player are noticeably too bright and not accurate. It might not be immediately visible with every video, but it’s reproducible in specific scenes. Plex server: Mac Mini M4 / TV: Samsung S95D / LG G2. /Apple TV latest gen and latest beta.
You’re not alone. It’s been mentioned before by myself and others. I think the issue was worked in a release or two, but is still around.
Along with this I get random video stuttering during remote transcoded iOS playback (iPhone 16 Pro) and some local 4K AppleTV LAN playback in the current release.
Could you send me a sample file so I can look at both the characters and single line issues?
If you send me a sample file I’ll reproduce the issue.
I haven’t noticed the continued issue but like you’re saying it may not be immediately visible all the time.
@Craig_Holliday - just a quick note, very very very early testing shows that the current video renderer + audio is working with the apple homepod, albeit with a very slight delay (it stutters at the start, but plays without pausing now).
You’re seeing issues in this most recent release?
Do you have PGS or ASS subtitles on and does the debug overlay show dropped frames?
TY I am working on the delay at the start of playback and the delay when starting and stopping. So you know
cool - that would definitely make it much more usable for most people (i.e not beta testers :)).
Yesterday tried to watch a 4k HDR Movie with True HD on one of my apple tv 4Ks and around a view minutes plex crasched back to the homescreen. Before crashing i could see framedrops, stutter and audio latency with match framerate on. PGS Subtitels where flickerung. Also Audio offset does not keep its setting.
Server Synology DS918+, latest DSM 7.2.2
Apple TV 4K 2017 and 2022. TVOs 18.3.
Soundbars Samsung q660c, LG SN7CY
TVs Hisense 65U7NQ and 43E7hQ
Best regards
Ekomax
Most recent (8.46 (9706)) and no subtitles. I’ll check for drops on ATV, but really iOS seems more noticeable and odd considering I’m transcoding to 720P/4Mbps and bandwidth/server isn’t an issue. Is there a way to see drops on iOS?
The really perplexing thing for me right now is lack of multichannel audio though. Basically I’m not getting multichannel audio in this release no matter what I try. Using latest AppleTV 4K to Denon receiver with ATV set to multichannel audio out (Atmos on). Doesn’t matter if the source is DD, DTS, EAC3, AAC 5.1, etc it all comes out 2 channel. The same titles play fine in the latest Plex Experience beta or Infuse.
Sure. Here goes. Do you need the video as well? Since it happens with all my videos, the video and audio shouldn’t really matter. You could combine the subtitle file with any video source, and you should see the problem. The screenshot above is of subtitle #50 in the file.
The Great Race (1965) {edition-Act 2}.sv.srt.zip (15.0 KB)
I did send you a message with a link to a sample file.
The latest version continues to start stuttering and freezing (but audio remains fine) after playing 1-2 episodes of a show. Have to quit the app and relaunch it and it’s smooth again.
If any more logs are needed for Audio sync issues with external speakers like my Sonos beam gen 2 then let me know and I can get more logs if they are helpful.
PGS subtitles are loading in the center of the screen, but the same file played back in app.plex.tv does not have this issue with the same subtitles.
Setting to bottom, disabling captions in the AppleTV itself do not help this time.
Incredibly disappointed that there’s still only one Plex employee working on this.
Yet a new UI that makes it more difficult to navigate local content and that is removing features like Watch Together is getting prioritized over basic playback.
I don’t want the New Plex Experience. I want an app my parents and grandparents can navigate and player apps that can actually play content properly.
Almost like they shouldn’t have laid off all those employees last year… 
hello, i know there is a post from a while ago stating that .ASS subtitles were not fully implemented, has there been any progress on this? I can provide examples if needed but currently it seems as though it isn’t respecting styling at all, fonts are all a very basic font (arial or something,) masking is often the wrong color. as a side note, timing does not seem to be frame perfect.
as someone who watches a lot of heavily stylized and animated subtitles this is all very important to me. the mpv player isnt perfect, but it is currently the best player on appletv for playing .ass subtitles, so I’d hope at least if this ever becomes default and these issues aren’t fixed it’s still possible to fallback to the mpv player. mpv’s libass implementation is the gold standard so i’d hope it could be used as reference for this new player.
