Server Version#: 1.25.6.5577
Player Version#: 7.29.1 (2058)
NAS: Western Digital NAS: MyCloudPR4100, 40 TB RAID 10, Quad-Core Intel Pentium N3710 processor, 4GB of RAM
Streaming Device: Apple TV 4K 2nd Gen’s (AppleTV software and O/S is up-to-date)
Internet Speed: Gigabit Fiber
Router: Latest Verizon FiOS available
I am pulling my hair out due to not understanding why Plex is able to play certain videos on one of my Apple TVs one day, then a couple days later it cannot play the exact same videos that worked before!
Here’s one message that appears when I attempt to play multiple different HDR 4K videos:
Something went wrong playing your media. Please try again.
Could not direct play because: App cannot direct play this item. No direct play video profile exists for protocol HTTP, with container mkv, and video codec hevc. Could not transcode because: Not enough CPU for conversion of this item.
Here are the details of that video:
General
Format : Matroska
Format version : Version 4
File size : 9.17 GiB
Duration : 53 min 22 s
Overall bit rate : 24.6 Mb/s
Writing application : mkvmerge v65.0.0 ('Too Much') 64-bit
Writing library : libebml v1.4.2 + libmatroska v1.6.4
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 53 min 22 s
Bit rate : 23.8 Mb/s
Width : 3 840 pixels
Height : 1 606 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.161
Stream size : 8.88 GiB (97%)
Default : No
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 651 cd/m2
Maximum Frame-Average Light Level : 161 cd/m2
Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 53 min 22 s
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 293 MiB (3%)
Language : English
Service kind : Complete Main
Default : No
Forced : No
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
Plex is the only app that I run on my WD MyCloudPR4100, so no clue why there isn’t enough CPU.
Here’s another error message from a different video:
Something went wrong playing your media. Please try again.
Could not direct play because: App cannot direct play this item. No direct play video profile exists for protocol HTTP, with container mkv, and video codec hevc. Could not transcode because: File is unplayable. Color space is not supported.
For this video, I tried playing it on my MacBook Pro in the Plex Desktop client and the video played, however, all of the frames had either a red or green tint to them.
Here are the details of that video:
General
Format : Matroska
Format version : Version 4
File size : 7.57 GiB
Duration : 43 min 39 s
Overall bit rate : 24.8 Mb/s
Writing application : mkvmerge v65.0.0 ('Too Much') 64-bit
Writing library : libebml v1.4.2 + libmatroska v1.6.4
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 43 min 39 s
Bit rate : 24.1 Mb/s
Width : 3 840 pixels
Height : 1 606 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.163
Stream size : 7.33 GiB (97%)
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 735 cd/m2
Maximum Frame-Average Light Level : 164 cd/m2
Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 43 min 39 s
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 240 MiB (3%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
Would be happy to post logs, but I’m not exactly sure what settings to have turned on and what to do.
Any help would be greatly appreciated!
