Server Version#: 1.18.4.2171 Player Version#: 2.12 (14020) I recently purchased an Apple TV 4K. When I forest set it up everything was working fine, then recently the audio fell out of sync. I disabled the enhanced player and that fixed the audio sync problem. After doing some googling I found t…

@sergiou87 any update on this for everyone? Really big problem for all of us Plex lovers. Been forced to use infuse like most to play files correctly, but Plex does a far better job of displaying all my collections… any sort of update would be appreciated.

Not yet because I can’t reproduce the issue, so I can’t pinpoint the reason for this problem, sorry :disappointed: I want to take a look into this (again) but I’ve been very busy lately.

I can privately send you an affected file

Thank you @M_O_E but at this point I think the reason why I can’t reproduce the problem is not because I don’t have files that cause the bug (I’ve already tested many samples sent by users with the problem) but because I don’t have the hardware to reproduce it (don’t have a soundbar or home cinema e…

Just to chip-in with the choice of AV equipment where I notice the issue - mine is a SONOS Playbar using Optical Out. The issue is present regardless of which TV is receiving the Apple TV signal and passing it through.

The 5.1 doesn’t help. The issue is there every without the playbar.

@M_O_E you mean the problem persists with the TV speakers?

Wow, that’s interesting and very useful. Then yeah, could you share with me: A sample file ( Generating Sample Files from Media | Plex Support ) App logs right after reproducing the issue ( Apple TV Logs | Plex Support ) The XML media info of the file ( Investigate Media Information and Formats | Plex …

Apple TV 4K audio sync issues with enhanced player

Plex Players

stigger April 29, 2020, 5:33pm 29

In my case the audio goes to a stereo receiver through the TV via HDMI ARC

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Apple TV 4K audio sync issues with enhanced player

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