Server Version#:1.32.5.7328-2632c9d3a
Player Version#:8.22
I am having 2 homePods connected.
I managed to get the sound to play by switching to old sound player through the settings.
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hi there, I have the same problem. Apple TV 4K with Plex App and two home pods connected. When I am playing a movie the sound stops playing. It is quite random. If I change the sound out to the TV speakers, its works perfectly.
Also have the same problem as well. I notice this happens with 4K HDR movies with EAC3 or DTS audio tracks. The audio will constantly cut out. This has been a problem for me even since the previous updates of the plex app on ATV. I have the newer 3rd gen ATV 4K paired to 2 1st gen apple homepods in stereo mode. I have tried switching to ethernet to see if that fixes the problem, but it’s still the same.
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Are you still having this issue?
The issue remains in the latest app update.
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Hi !
I have the same pb since few month too with my AppleTV but on only one Home Pod.
4K films are the most affected but last night it also affected me on a 1080p version (H264 - MPEG-4 AVC (part10) (avc1)) of a cartoon. I no longer have the info on the 4K films concerned because I redownloaded them in 4K HDlight and there it was fine, but on the one from last night in 1080p the audio stream was:
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Codec: A/52B Audio (aka E-AC3) (eac3)
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French language
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Channels: 3F2M2R/LFE
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Sampling frequency: 48000Hz
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Bits per sample: 32
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Symptom:
sound randomly stops but video continues. I go back to the Plex menu using the AppleTV remote and play again and hop it works again for a few minutes then no sound again
For information :
- PMS Version : 1.32.6.7371
- AppleTV version : 16.6
- HomePod version : 16.6
- TV Philips latest update, apple TV connected throw HDMI cable 4K eARC, HomePod throw Apple protocol
Thks in advance
I think I found:
By enabling the verbose logs of the Plex application and by downloading them I see this:
However, to work around the problem, you must go to the application settings and activate the following parameter (use the old audio player):
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Yes, I have tried updating to the latest PMS on my synology also to see if that would fix it. I am still having the same issues when playing 4K HDR files with EAC3 or DTS. The audio will eventually cut out. I even tried setting the delay ms thing, and that seemed to help a bit, but in the end, still having the same issues.
I seem to be having the same issue but for me its just playing 4k titles i get maybe a few minutes in and Plex crashes switching to old or new player works but why is it crashing.
Yes! Same issue. Audio almost always goes silent at the 2 minute 30 second mark!
@GizmoDVD
Are you using HomePods also?
Yes! I lose audio after 2.5 minutes on many files. I wound up changing the setting mentioned above and it seems better but I get a delay when it starts. Also running the TVOS Beta and Plex beta
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Ok thanks so it definitely seems to be an issue for those of us with HomePods.
At @BigWheel has this been picked up?
I think there are two or three different threads on this.
Pretty sure I have seen logs provided in at least one of the other threads but if you need fresh ones please let us know.
Also, respectfully, isn’t it about time that the new audio player was pulled from tvOS in the same way as iOS?
So far we have broken (no Spatial Multi-Channel Audio.) Lip Sync Issues. Frozen playback at the start of playback that involves video scrubbing a minute or two and then rewinding.
Then finally this issue.
People who own Apple devices tend to have a lot of Apple devices.
I would humbly suggest that if someone who owns an Apple TV they will be in the Apple ecosystem. They will have things like AirPods and HomePods.
I’m yet so see a topic/issue that doesn’t seemingly involve the fix being to disable the new audio player on tvOS. So why keep it enabled?
@DaveBinM mentioned elsewhere that he had planned to purchase AirPods to get to the bottom of the Spatial Audio issue which was appreciated (before he lost his job). That issue is an annoyance at worst. If the coffers of Plex.inc can stretch to buying an Apple dev a pair of HomePods then perhaps we can get more than two minute of audio (before it cuts out) alongside the video?
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I think you are right. This pb is dedicated on apple device such as appleTV+homePod or appleTV+earpod, etc.
The logs I posted a few days ago should definitely help. if necessary i can do some more tests on request!
I’m not sure but I will make a report for it.
I’ll bring it up to folks but it is not my call.
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Wow, I am not alone.
Apple TV + HomePod = no sound after a few minutes.
Old videos work fine, newer movies don’t.
I definitely will try use the old audio player.
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Nope you’re definitely not alone.
The new audio player on Apple TV is broken as hell.
The new audio player on iOS has an annoying issue of not playing Multi Channel spatial audio (as does tvOS).
Definitely annoying but nothing that stopped usage.
Plex reacted by removing the new audio player from iOS despite the Spatial Audio thing being pretty much its only issue. Meanwhile the new audio player is broken on at least 3 or 4 fronts on Apple TV.
Not having audio with the video is obviously not seen as an issue because…some bright spark who makes decisions at Plex doesn’t own HomePods so it doesn’t matter.
It’s now almost two months since issue was first mentioned and yet just a few days where we (perhaps) now know it may have been noticed by anyone at Plex.
Couple all that with the fact that until recently there was one Plex employee who could be relied upon to notice such things and one Apple developer who knew how to create meaningful release notes and would occasionally interact here on the forums. Both now made redundant.
Then there’s another thread where two Plex staff/ninjas go to the trouble of highlighting all the things that Infuse can play that Plex doesn’t. I mean they’re absolutely right of course so kudos to them for being honest.
I don’t even know why I still care to be honest.
Options are…
- Toggle on/off the new audio player and new video player every time the type of file you’re wanting to play back changes.
- Use Infuse.
The Problem still exists in Version 8.24 of the AppleTV App.
You’re probably better off following this thread where at least it’s been noticed by a member of Plex staff and logs have been submitted.
I’d rather not until/unless someone from Plex actually confirms they’re the same bug.
