Apple TV 4K audio sync issues with enhanced player

Plex Players Streaming Devices
243

hhhheeelllloooooooo Pleeeeexxxxxxxx caaannnnn yyyooouuuu hhhhheeeaaaarrrrr usssss?

244

I feel like they blow it off thinking itā€™s our TVS. Butā€¦ how is it our TVs if the only app presenting the issue is theirs?

1 Like
245

Is this issue being ignored or what?

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246

There seems to be no movement on the Plex side and responses are basically ā€œuh? not our problem even tough we are the only app that has this problem and even the grossly incompetent Paramount+ can gt this right.ā€ This has been an issue since the new player was added and it has not gotten better since then. The only ā€˜solutionā€™ is to disable the new player and then it happens less, but still happens.

247

For me, the problem seems worse, as I find the current versions of Plex client on AppleTV is nonfunctional for UHD material. If I donā€™t use the old player, the lipsync is off. But if I do - and this is recent for me - it transcodes, recoding HEVC to H264ā€¦ and thatā€™s unwatchable.

At least Infuse works.

248

weā€™re still here waiting! :wink:

249

Bump!!!

250

Same issue here, have mainly switched to Infuse to play files from Plex serve on ATV as I find the ongoing audio sync to my HomePods so laggy.

251

Bump.

252

Bump!!!

253

Any news on this?

254

Nothing happeningā€¦

255

Only solution I have for now is to disable Direct Play.
With direct streaming, Audio seems to be ok-ish.
Furthermore, stuttering also disappear for some mkv HEVC files.

256

Hey,

where did you disabtle this?

Thanks

257

In the app settings ā†’ Allow Direct Play ā†’ uncheck

258

Thanks!

Didnt help at all :frowning:

Even bought 2 different HDMI cablesā€¦doenst work.

259

In my case, this does not work.

260

Hi Plex team, please any update on this? Iā€™m starting to think thereā€™s a conspiracy to ignore this issue :wink:

Playback Error. HDHomeRun
261

at this point with the amount of money they are apparently getting to do ā– ā– ā– ā–  none of their core audience wants, just buy infuse or license it or something. laziness at this point is the reason i still have a plex server running over emby/jellyfin because all my main devices are apple based and infuse is GOAT.

1 Like
262

What really bothers me is the fact that in November 2021 we had the positive feedback from @DaveBinM that he could reproduce the issue.

Since then, why hasnā€™t the team been able to solve the issue is a big mystery. Really disappointing not having already a solution for the problem, and times more disappointing not having any kind of feedback.