Server Version#: 1.24.2.4973
Player Version#: 7.23
Hello, I’m having an issue with the newest AppleTV Plex App - specifically with the Program Guide. In previous versions of the app, the guide would load properly and associate the programs to the proper channel.
However, in the newest version it appears there was some change to how the app reads the program data. This was not an issue on previous versions and is not an issue on current versions of the Web Player, iOS or iPadOS apps.
What happens is that programming data for multiple channels is clobbered together on the first few channels. When looking in the guide, it’s impossible to read what is on since there are so many programs playing at the same time. Other channels don’t have an issue. After doing a little bit of digging by comparing the clobbered shows, I think I found what the issue is:
My guide has channels 1-9999. There aren’t actually 9999 channels loading, it’s more like 60 or so - the channel numbers jump around a lot. In any case, it appears that the app is loading the program data for Channel 1, along with the program data of channels 11, 1950, 1960, etc. Any other channel that starts with a 1. The same is true for Channel 2, 3, 4 and 9 - they load the program data for channels 2X, 3X, 4X, 9X along with their own. I don’t have any other channels starting with 5, 6, 7, or 8 besides 5, 6, 7 and 8 so those load up fine.
Like I mentioned, this was not an issue in previous versions of the app and I can still see the guide properly on other Apple TVs where I have not updated the Plex app. However, once I update the Plex app the guide goes nuts.
Thanks for looking into this, and let me know if there’s anything else I can provide to help.
