Server Version#: 1.25.2.5319
Player Version#: iOS app 7.26
Tuner Make/Model: Hauppauge WinTV DualHD
Guide/Lineup name:
Using XMLTV?: no
Channel number/Name:
Hello,
I went to watch some TV today and noticed that the Live TV guide was missing channel data on the Apple TV Plex app. This is also the case on the iOS Plex app. However, the guide appears fine via the web browser.
I’ve restarted PMS and checked that the server and all apps are running the latest version.
Same; on iphone and ipad. Started December 25. You could see guide data up until the afternoon, and then it just shows the network name. No idea how to resolve issues on PLEX, as there isn’t great support
Server Version#: 1.25.2.5319
Player Version#: iOS app 7.26
Tuner Make/Model: HDHomerun Connect Duo
Guide/Lineup name:
Using XMLTV?: no
Channel number/Name:
Exact same here. Just iOS and AppleTV only. Works fine via Web and DVR schedule is still in tact.
Just like some of the others here, the guide seems to come back at 6 pm, December 31st.
Same here … glad it isn’t just me. Tried all the same things as above. Even did some data resets, but nothing is fixing this issue. I find it ironic, as this is exactly why I never do the lifetime subscription. I don’t think Plex has what it takes to go in the long run. Loving what works for now, but there needs a much more solid commitment to the customer base.
I’m also experiencing this issue on all of my Apple devices while Plex Web and my Roku load EPG data just fine. There is also wide reporting of this issue on the r/Plex subreddit.
There is speculation that it’s due to an expired API in the iOS/tvOS app, but it could be a number of things.
Me too. tvOS and iOS are missing guide data, but all other devices work as expected. Hopefully this can be resolved quickly as Plex typically has the best guide data of the apps I use.
Same here, Started just yesterday, all three Apple TV’s , when I run the Plex app (connected to Plex running on Synology NAS (and HDHomerun as tuner)), I get NO EPG data. Same on Plex app on iPad. If I run the Plex inbuilt app on my Sony Brava TV, all good, full EPG as usual. If I connect to Plex on my Mac via browser all good there too, same if I connect via Browser on iPad. It seems ONLY the ATV OS and iOS Plex app is affected. I have tried everything, shutting down NAS server, restarting everything, but issue still persists! Seems somehow the Plex app is not getting the EPG data feed when connected to the Plex server? So annoying this! Update If I scan forward to Saturday the 1st January I see my full EPG from 10am onwards! (I am located in Australia, unsure if geo location has anything to do with this issue?? )
I’m also seeing slight stuttering on Live TV & DVR content on these devices. Works fine via a browser or on my Mac Plex app. Have a HDHomerun Quatro and no stuttering through their app.
That’s almost certainly a separate issue. I would refer you to the Reddit.com/r/plex subreddit for support related to question regarding stuttery playback and resolving that issue.
