Server Version#: 1.41.2.9200 Player Version#: 8.43 Hi, I have a mkv file with Dolby Vision (profile 5). Last week I was able to play it without problem on my AppleTV. No issues, Direct Play. This week is giving me an error that cannot direct play nor transcode the file. iPhone can Direct Play w…

This has apparently been fixed: [image] Plex for Apple TV Announcements Version 8.45 is now available. FIXED: Fix issue with Direct Streaming Dolby Vision Profile 5.

I didn’t say I just updated. I just happened to play a show and saw the error last night. It’s v8.43, I updated on 11/27 and on iPadOS 18.1.1, updated the day it came out.

Ok ok. But doesn’t seem related to 18.1.1. I can play the file on iOS 18.2 and on iPadOS 18.1.1. My problem is on appleTV. Seams like some sort of profile on Plex isn’t working or recognising the device correctly. Simply because they already played that files days before.

Server Version - 1.41.3.9314 Player Version - 8.44 (tvOS 18.2) Exact same problem here. Earlier the files were playing without any issues and then suddenly started facing the issue. iPhone is able to Direct Play (iOS 18.2). Did anyone find a workaround for this?

Infuse, when a third party makes a better player than the official it’s a shame for Plex there are more and more problems, it becomes boring, especially when you pay for this solution (infuse is not free too, but much better than Plex ugly player)

Does the solution you gave on the other topic works for every file? I can’t understand how no one from Plex reads this or at least acknowledges so we can hope for a fix As you stated we’ve paid for this and no one cares

The workaround in the other topic doesn’t work for me unfortunately. Unfathomable that there has been no response from Plex at all. This breaks about 50% of my library.

AppleTV App: 8.44 (9600) Server: 4.141.0 (Linux) Same issue, my appleTVs can’t play half of my movies right now. Hopefully someone and plex will chime in soon.

There is some progress here: File is Unplayable. DoVi (Profile 5) color space is not supported

Not work for me, I just use infuse instead

An employee asking about unrelated transcoding is not progress. They have yet to simply even acknowledge Direct Play for DV5 has stopped working.

AppleTV cannot direct play MKV DV (Profile 5)

Plex Players

pshanew January 29, 2025, 7:55pm 19

This has apparently been fixed:

Topic		Replies	Views
Unable to play DoVi Profile 5 content on Apple devices Plex Players apple-tv , ios-legacy	6	458	March 14, 2025
AppleTV 4K 2021 won’t play 4K Dolby Vision files Plex Players server-mac , apple-tv , roku	5	288	April 13, 2023
Cannot play 4k hevc mkv videos on AppleTV 4k 2nd generation Plex Players apple-tv	31	1043	January 4, 2023
Dolby Vision error on Apple TV app Plex Players server-synology , apple-tv	8	372	August 27, 2022
Latest Apple TV PLEX app broke DV? Plex Players apple-tv	4	400	June 16, 2022

AppleTV cannot direct play MKV DV (Profile 5)

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