Server Version#: 1.26.2.5797
Player Version#: AppleTV v8.3
I get this error: DOVIProfile Limitation Applies 5==5 Color Space is Not Supported
when I try to play a 4K file in Dolby Vision with these stats, using Direct Play:
HEVC, Main 10@L5@High, Dolby Vision, Version 1.0, dvhe.05.06, BL+RPU
Infuse plays the file just fine, though, via Direct Play connected to the same Plex Server. Why won’t the Apple TV Plex app itself play it?
The player app doesn’t have access to using that profile – hence the limitation pops up.
Infuse, because it’s written from the ground up on a different API, has access which Plex does not.
Infuse connects to your Plex server. If that’s the better player for you then connect Infuse to your server and have at it.
In that case, I moved this to be a Feature Suggestion.
Have you seen the other big discussion about this? Here
For DV Profile 5, Plex passes the file 100% as-is directly to the Apple player/decoder.
I’ll bet your file isn’t perfectly compatible with the Apple player/decoder. Most DV P5 samples from the Internet aren’t.
Can you share a link to the source of the file, OR the output of mediainfo -f, or if you’re using the latest version of PMS, the full XML Info for the file?
I hope I can suggest a way to fix the file. 
Thanks - here you go:
General
Complete name : media.m4v
Format : MPEG-4
Codec ID : M4V (M4V /M4A /mp42/isom)
File size : 5.94 GiB
Duration : 51 min 48 s
Overall bit rate mode : Variable
Overall bit rate : 16.2 Mb/s
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : Dolby Vision, Version 1.0, dvhe.05.06, BL+RPU
Codec ID : dvh1
Duration : 51 min 48 s
Bit rate : 15.5 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 24.000 FPS
Minimum frame rate : 23.810 FPS
Maximum frame rate : 24.390 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.078
Stream size : 5.65 GiB (95%)
Language : English
Color range : Full
Codec configuration box : hvcC+dvcC
Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : ec-3
Duration : 51 min 48 s
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 286 MiB (5%)
Language : English
Service kind : Complete Main
Default : Yes
Alternate group : 1
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
tagc : public.main-program-content
I have similar files that work well. I’m surprised (and happy) to see dvh1, that’s relatively uncommon, but is correct and necessary for Apple devices to play DV P5 content.
I get the same error if I connect an Apple TV 4K to a non-4K or non-Dolby Vision display. (Or using an Apple TV 3rd Gen, which doesn’t support Dolby Vision.)
What model Apple TV are you using?
Is it connected to a 4K, Dolby Vision-capable display?
In the Apple TV Settings → Video and Audio, have you tested the 4K and Dolby Vision Formats, so the Apple TV knows they’re available?
Are the Match Content options enabled?
Apple TV 4K, newest model, connected to a 4K Sony 850D - not a DV display. DV files do play through the Apple TV with other apps, though, just not Plex. ATV format = 4K HDR 60. Match content (dynamic range & frame rate) = Both Off.
So, I mean, like, I guess, what do you expect to happen?
On Apple devices, Plex passes Dolby Vision P5 directly to the Apple player & decoder.
The ATV 4K is itself actually capable of tone mapping Dolby Vision P5 to HDR10 or SDR for output.
But only when connected to a DV-capable display!
| TV | ATV Settings | Match Content | Test Video Format | Results | TV Mode | Observation |
|---|---|---|---|---|---|---|
| Dolby Vision TV | DV | On | DV P5 | Success | Stays DV | Plays in DV |
| Dolby Vision TV | SDR | On | DV P5 | Success | Change to DV | Plays in DV |
| Dolby Vision TV | HDR | Off | DV P5 | Success | Stays HDR | Tone mapped |
| Dolby Vision TV | SDR | Off | DV P5 | Success | Stays SDR | Tone mapped |
Here’s the same ATV 4K connected to a non-Dolby Vision TV.
HDR10 → SDR tone mapping still works; DV is nonfunctional:
| TV | ATV Settings | Match Content | Test Video Format | Results | TV Mode | Observation |
|---|---|---|---|---|---|---|
| HDR10 TV | SDR | On | DV P5 | Failure | n/a | Color Space is Not Supported |
| HDR10 TV | SDR | On | HDR10 | Success | Change to HDR | Plays in HDR10 |
| HDR10 TV | SDR | Off | HDR10 | Success | Stays SDR | Tone mapped |
(I suspect this behavior is by design for licensing reasons. Or maybe it’s an Apple bug!)
(I believe that Infuse uses a different mechanism for tone mapping.)
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