AppleTV Display Glitches with DVR Recorded Content

I have 2 AppleTV4 (one ethernet and one wifi) with the beta and 1 AppleTV4k (ethernet) running the current app, this seems to be happening with both my AppleTV4’s only, the 4k is fine. After about 1-2 minutes of playing back DVR recorded content my video distorts, either with a still screen, pixilation or blank/green screen, and never recovers. The audio continues fine. It will happen in the same spot of the content with both AppleTV4’s. No issue with the 4k running current version or the Roku with the newly released version.

What’s the media info of one of the recorded files?

https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/

Please see the attached screenshot.

Any suggestions?

Rather than a screenshot, can you click View XML as shown in your image, and then copy and paste that information here? If you can also provide the app version, and what player you’re using (normal, or the experimental enhance player), that would be useful. Logs from the Apple TV would also be much appreciated. :slight_smile:

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