Server Version#: Linux 1.23.2.4656
Player Version#: AppleTV 7.18.1 (1572), AndroidTV 8.18.2.25850 (0905fbb3)
I’ve been using the Plex Player exclusively on my AppleTV for quite some time, but I’ve had a consistent issue that I wasn’t sure about. I tried searching to see if it was already reported, but I wasn’t able to get a hit using search terms that made sense to me.
My Plex Server is Linux/Ubuntu, with the data/media on a Synology NAS. I have the first-gen AppleTV 4K, with everything hard-wired on my home network. This problem comes up consistently, across multiple folders, but for this example I’ll refer to a photo folder with several hundred photos.
On the AppleTV Plex Player, the photo player puts up a blurred background and then shows the photo from the server. When I navigate through the folder, after a handful of pictures the AppleTV Player stops displaying new pictures and only shows the blurred background. Any further navigation will not show previously loaded pictures. I then back out to the folder navigation, and re-select an image - the photo will then load, navigation will again work for a few photos, and the same error occurs.
Just to see if it is an error with my Plex Server or accessing the files from my NAS, I installed the Plex Player on my Sony TV (the AndroidTV Player). When using the AndroidTV Player, none of this behavior occurs - I can navigate through the entire folder without any errors. Periodically the AndroidTV Player will show a ‘loading’ icon for about a second, but the image will load nearly instantly afterward with no issues.
So it seems that the AppleTV Player is having an issue with photos and failing in a way that the AndroidTV Player does not experience, or can successfully recover from. To make this clear, this behavior on the AppleTV Player is not new - it has been happening for probably two or more years (although I’d say subjectively the problem is worse now).
I’d appreciate any suggestions on troubleshooting, as I’d like to continue to stay on my primary device (AppleTV) as much as possible. Thanks.
