Are hearing-impaired meant to use the Legacy agents?

Plex Media Server
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Server Version#: 1.25.0.5246
Player Version#: 4.66.1

I’ve been struggling with subtitles missing for what seems like all year. I’ve been forced to use the Search function for every episode, and the subtitles returned show advertisements despite my being an opensubtitles VIP Member.

In the past, my Plex experience was that subtitles used to “just work.” After digging around the support articles, I read in the “Configuring Subtitle Support” article that opensubtitles works with TheTVDB. It clicked in my head that the new Plex agents must be the reason for my problem. I updated my libraries back to Plex Movie (Legacy) and TheTVDB agent and refreshed metadata, and subtitles are working again as I was used to.

Did Plex abandon support for hearing-impaired with their new agents? I don’t remember any advice that subtitles would stop working.

Also since switching back to Legacy and TheTVDB, Plex Web now shows an “Upgrade Libraries” action in the Activity drop-down, but losing subtitles does not seem like a good upgrade to me.

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I’m wondering the same. Why doesn’t the new agent also support Opensubtitles?

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The new agents don’t support secondary 3rd party agents to enrich metadata.
That being said, Plex has certainly not abandoned subtitles (or users depending on those)… have you ever tried the built-in / native Plex on-demand subtitle search?

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Yes, as I wrote, all year “I’ve been forced to use the Search function for every episode, and the subtitles returned show advertisements despite my being an opensubtitles VIP Member.”

The new agents made the experience worse for the hearing-impaired. I am glad to have found (at last) the Legacy and TheTVDB agents to salvage the subtitles experience.

But now I wonder how much longer those legacy agents will work.

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