Aspect Ratio Problems with Samsung Plex app

Plex Players Smart TVs
,
1

Server Version#: 1.19.3.2764
Player Version - Plex for Samsung #: 4.19.2
Tizen - 5.5

I am just starting my journey into using Plex for my home media needs.

Fantastic software but trying to get movies to play in the right ratio has been a struggle though

Some movies in 2.35:1 ratios play just fine

However with some movies in 2.35:1 ratio they get automatically stretched to full screen 16:9 when I try to play it on the samsung plex app, regardless if I choose direct play or hw transcoding.

Other movies in the same 2.35:1 ratio display the right ratio fine when direct played but if I use hw transcoding it again ends up displayed in 16:9 format…

No idea what is causing this, can anyone help??

image
image726Ă—461 17.1 KB

EG - this always plays 16:9

image
image721Ă—470 17.6 KB

This plays fine with the right ratio direct played but goes 16:9 if I transcode

1 Like
2

exactly the same problem here with samsung 8 series (2020) and the latest plex media server ( 1.19.5.3035)

1 Like
3

same with my samsung frame 2020

4

Do you have more examples? Have you provided logs? First thing I notice is the one that went 16:9 is the 4K video. The one that kept it ratio is 1080P. Do you have other 1080P and 4K movies in this ratio you could try and replicate the results?

Frank

5

Try to activate DLNA, confirm that is working on tv, then open Plex app normaly.
I dont know why but worked for me on my tu8000.

6

I’m getting the same issue on my Samsung Q70T with Tizen 5.5 using Plex app version 4.29.7 and the 5.1.1 early access preview version.

Details are here as well: https://forums.plex.tv/t/samsung-tizen-5-5-stretched-image-black-bars-removed/601591/6

7

We’re investigating the issue. It seems to only affect the new 2020 lineup.

8

I was watching the server logs via the Plex Dash app on my iPhone - I noticed every time the aspect ratio issue happened, the server logs said it was using the “Generic” profile instead of anything Samsung related.

9

We found the issue and will have a fix in the early access soon.

the server logs said it was using the “Generic” profile instead of anything Samsung related

This will always be the case in the early access app

10

I just noticed the app had updated on my Q70T - and the issue has been fixed!

Great job! :smiley:

11

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.