aTV3 5.1 (5201) "Trailers is unavailable. Try again later."

Dev Community Apps & Creations
1

Your ATV model (2 or 3) and firmware version:

aTV 3 version 5.1 (build 5201)

The DNS server set on the ATV:
10.0.1.181

The local IP address of the device that PlexConnect is installed on:
10.0.1.181

The device and operating system (including version number) that PlexConnect is installed on:
Distributor ID: Ubuntu
Description: Ubuntu 13.10
Release: 13.10
Codename: saucy

The device and operating system (including version number) that the Plex media server (PMS) is installed on:
Distributor ID: Ubuntu
Description: Ubuntu 13.10
Release: 13.10
Codename: saucy

The Plex media server (PMS) version number you are running:
0.9.8.10

The local IP address of the device that the Plex media server (PMS) is installed on:
10.0.1.181

The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.

Github pull. Feb 19th 2014 at 10PM EST.
https://github.com/iBaa/PlexConnect

The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c):

[PlexConnect]
enable_plexgdm = True
ip_pms = 10.0.1.181
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
ip_webserver = 0.0.0.0

Detail on the media file if it is an issue related to playing a media file:
No Media can load on the aTV. Only get an error message that trailers are unavailable.

A detailed description of the issue (the clearer you can make this the better):
Followed the wiki to set up PlexConnect.
Webserver on port 80 starts fine.
Dns server on port 53 starts fine.
The apple tv works normally until the DNS intercepts trailers.apple.com and I get the error message on the aTV "Trailers is unavailable."
When I visit the PlexConnect webserver in a web browser I get this message:

Error response

Error code 403.


Message: Not Serving Client 10.0.1.60.


Error code explanation: 403 = Request forbidden – authorization will not help. 

Note: When I turn off plex connect, this response goes away. I am directly hitting plexconnect and not some phantom apache I have running. 

 

Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:

http://pastebin.com/mGy2LqNb

 

Thanks for all the hard work you all do.

 

2

I would try to regenerate and re-install your certs as step 1. Post results, if that doest fix it I would look at installed programs or ports that may be in use preventing it from running.

3

The error when using another browser is expected if it doesn’t detect the right user string.

If you other applications are working when PlexConnect is running is would suspect something wrong with the certs generation/loading, try deleting the profile from the ATV and the files from the PlexConnect folder and THEN creating them fresh (reload to the ATV profile and PlexConnect folder) and then rebooting the ATV to ensure its cache is cleared.

4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.