ATV3 & PlexConnect no longer working

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1

I'm having an issue with my PlexConnect. It's previously worked without issue. I haven't changed any settings that I'm aware of, but Plex Media Server recently updated (in the last few days). What's frustrating is that it has worked since the update. and only just recently stopped loading.

 

ATV simply hangs at "Accessing trailers..." then eventually gives me "Trailers is unavailable..."

 

Your ATV model (2 or 3) and firmware version:

ATV 3, FW 6.0.2 (6646.81.1)

 

The DNS server set on the ATV:

172.16.88.4

 

The local IP address of the device that PlexConnect is installed on:

172.16.88.4

 

The device and operating system that PlexConnect is installed on:

Windows 8.1 (64bit) Desktop PC

 

The device and operating system that the PMS is installed on:

Windows 8.1 (64bit) Desktop PC

 

The Plex media server (PMS) version:

0.9.9.14.531-7eef8c6

 

The local IP address of the device that the Plex media server (PMS) is installed on:

172.16.88.4

 

The PlexConnect version number.

0.3.1+

 

The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

****

[PlexConnect]
enable_plexgdm = False
ip_pms = 172.16.88.4
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 172.16.88.1
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 172.16.88.4
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = High
logpath = .
****

 

A detailed description of the issue (the clearer you can make this the better):

ATV simply times out when trying to connect to trailers, eventually get "Trailers is unavailable"

 

Ensure you post your 'PlexConnect.log' file to pastebin and post the link:

http://pastebin.com/j3Hccyip (expires in 1 month from posting)

2

Actually I just realised that log was from while webserver port was 32400,

I've since changed it back to 80 as it was originally, same results with both settings (after restarting PlexConnect service)

3

SOLVED!! I'm an idiot..

			Component/device connection target
		
			Default ports(s)
		
			Protocol(s)
		
			Where to change port settings
	
			<p>Hyper-V Host (VMM agent)</p>
		
		
			<p>80/135/139/445</p>
		
		
			<p>WinRM/RPC/NetBIOS/SMB (over TCP)</p>
		
		
			<p>VMM Setup Wizard</p>
		
	<p>So I'd installed Hyper-V so I could run some Windows VMs as practice for one of my classes. Turns out that had something sitting on port 80.</p>

Found this through using "netstat -anb" which identified stuff running on 80/443 but PID pointed towards 'system'.

I've uninstalled Hyper-V and restarted, PlexConnect is back up & running!

Wonder how I can have both going at once. Any idea if the default ports can be changed for plexConnect?

4

You can only change the ports if you put forwarding rules in whatever is using those ports. As the ATV will only ever use 80, 443, 53. Have a look at the advanced setup instructions, but none of them will talk about hyper v.

5

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