Connecting to trailers..

[Webkikr]

• ATV3, Firmware: 7.0.2 (6915)Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV2, 7.0.3

• The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.190

• The local IP address of the device that PlexConnect is installed on: 192.168.1.100

• The device and operating system (including version number) that PlexConnect is installed on: main desktop computer, Windows 8.1

• The device and operating system (including version number) that the Plex media server (PMS) is installed on: main desktop computer, Windows 8.1

• The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.11.7

• The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.100

• The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. Github, downloaded on 30-1-2015

• The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c): [PlexConnect]

  [PlexConnect]
  enable_plexgdm = True
  ip_pms = 192.168.178.10
  port_pms = 32400
  enable_dnsserver = True
  port_dnsserver = 53
  ip_dnsmaster = 8.8.8.8
  prevent_atv_update = True
  enable_plexconnect_autodetect = True
  ip_plexconnect = 0.0.0.0
  hosttointercept = trailers.apple.com
  port_webserver = 80
  enable_webserver_ssl = True
  port_ssl = 443
  certfile = ./assets/certificates/trailers.pem
  allow_gzip_atv = False
  allow_gzip_pmslocal = False
  allow_gzip_pmsremote = True
  loglevel = Normal
  logpath = .

 

Here is my log file as well:

 

18:05:26 PlexConnect: started: 18:05:26
18:05:26 PlexConnect: Version: 0.5-dev
18:05:26 PlexConnect: Python: 2.7.9 (default, Dec 10 2014, 12:24:55) [MSC v.1500 32 bit (Intel)]
18:05:26 PlexConnect: Host OS: win32
18:05:26 PlexConnect: PILBackgrounds: Is PIL installed? False
18:05:26 PlexConnect: IP_self: 192.168.2.100
18:05:26 DNSServer: started: 18:05:26
18:05:26 DNSServer: ***
18:05:26 DNSServer: DNSServer: Serving DNS on 192.168.2.100 port 53.
18:05:26 DNSServer: ***
18:05:26 WebServer: started: 18:05:26
18:05:26 WebServer: ***
18:05:26 WebServer: WebServer: Serving HTTP on 192.168.2.100 port 80.
18:05:26 WebServer: ***
18:05:26 WebServer: started: 18:05:26
18:05:26 WebServer: ***
18:05:26 WebServer: WebServer: Serving HTTPS on 192.168.2.100 port 443.
18:05:26 WebServer: ***
18:16:54 PlexAPI: ***
18:16:54 PlexAPI: looking up Plex Media Server
18:16:54 PlexAPI: ***
18:16:55 PlexAPI: GDM: Servers discovered: 1
18:16:55 PlexAPI: Servers (local, plex.tv, MyPlex): 2
18:18:36 PlexAPI: ***
18:18:36 PlexAPI: looking up Plex Media Server
18:18:36 PlexAPI: ***
18:18:37 PlexAPI: GDM: Servers discovered: 1
18:18:37 PlexAPI: Servers (local, plex.tv, MyPlex): 2
18:21:40 PlexConnect: Shutting down.
18:21:41 WebServer: Shutting down (HTTP).
18:21:41 WebServer: Shutting down (HTTPS).
18:21:45 DNSServer: Shutting down.
18:21:45 PlexConnect: shutdown
 

I can get into trailers but suddenly it won't show the pictures of the titles, or stream any content. So I started from scratch (including restoring my ATV2, made new certs, installed everything like I had before, and still won't work. Any ideas?

 

 

 

[drewbie]

The log does not show any activity.


We will need a log that shows the actual issue with loglevel = High (note the capital H).


Stop plex connect

Update settings.cfg for loglevel = High

Start Plexconnect

On ATV go to movie and preplay screen and start a trailer.

Once error occurs stop Plexconnect

Upload the Plexconnect.log file (not the content of the command window)

[drewbie]

Also not if you trying to play a trailer from a local or remote PMS (not that I think it makes a difference, but is worth knowing)

[Webkikr]

Also not if you trying to play a trailer from a local or remote PMS (not that I think it makes a difference, but is worth knowing)

Yes, I'm trying to play from local PMS. I've updated the settings and will try this out.

[wahlman.j]

Well you have a few options since its a aTV2...if you don't require fanart you could install plexconnect as a button (app) but it requires your aTV to be downgraded to iOS 5.3 and jailbroken which is my personal favorite for aTV2's. I also tried to simplify baa's original method in the last post here and had good results so far and it is automated and requires only ssh, no sftp required:

https://forums.plex.tv/topic/88905-plexconnect-on-atv2jailbroken-launchctl/page-18

This allows your aTV to become portable (vacations) and installs PlexConnect directly upon it as a host it and gives you a dedicated plexconnect app. It also increases the resale value of your device by 2-3 times if you ever decided to sell it. aTV2's jailbroken are hard to come by nowadays.

Otherwise follow as @drewbie said to get it resolved asap on your non jailbroken aTV2 iOS.

[Webkikr]

The log does not show any activity.

We will need a log that shows the actual issue with loglevel = High (note the capital H).

Stop plex connect
Update settings.cfg for loglevel = High
Start Plexconnect
On ATV go to movie and preplay screen and start a trailer.
Once error occurs stop Plexconnect
Upload the Plexconnect.log file (not the content of the command window)

Here's the log file

[drewbie]

Does the PMS have multiple network cards or a VPN?

[Webkikr]

Does the PMS have multiple network cards or a VPN?

It has an ethernet port, wireless port (disabled) and a Blackberry VPN for Blend. Is the Blackberry VPN the issue?

[drewbie]

What I can see in the log is that the image urls are too 127.0.0.1 so the aTV can’t find them because it’s looking for them in itself.


Try the following.

Stop Plexconnect

Update settings.cfg with the following two changes

enable_plexgdm = False

ip_pms = 192.168.2.100 (ip based in logfile for Plexconnect as I take to the PMS is on the same machine)

Start Plexconnect