Audio out of sync issue after fast-forwarding and/or using "skip intro"

Plex Players
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1

Server Version # (on Synology NAS):1.32.2.7100
Client Version # (samsung TV app): 5.60.2
Platform Version # (samsung TV app): 4

The issue: whenever I fast forward or use the “skip intro” option, the audio goes out of sync with the video and the video sometimes stutters. This happens with a lot of many video formats, the latest I’ve encountered it with was an h265 .mkv video.

I’ve been having this issue for a long time now, but recently tried looking to see if others were as well. I see several similar forums but they have all been closed with no official response on whether or not this is going to be fixed. As a recent customer of plex pass, I want to understand when this issue will be looked into/fixed as it’s been popping up for a long time now (since 2022 for me personally).

2

I know what you mean, I don’t skip anymore.

4

Is there a better way for me to submit a bug to get actual traction on this?

5

Commenting to keep thread active.

6

for a nas use h264 + AAC audio and not h265
What is your nas model

7

What’s wrong with h265 that would cause this?

I have a DS920+ running DSM 7.2