Hello All,
I have a weird issue that I cannot find anything like it before so in case I missed it and there’s a thread, please direct me to there.
Anyway, I run a Windows 2012R2 PMS on a pretty beefy Dell Precision machine and have not had any issues in the past 18 months I’ve been running it. I recently updated my media library and all of these files play flawlessly on all client devices OUTSIDE my network. To put it into perspective, I am currently on a military base in Afghanistan with a 6 Mbps down connection and can stream these files from my house in the U.S, some 6000 miles away, using a 720p 2 Mbps playback quality on my device.
But my wife said a few of the files that were recently added, when being played on our Roku, the video and audio is skipping and stuttering, not buffering (the little spinning icon never appears). I remoted into my PMS and tried playing the direct files from the hard drive on VLC and they play just fine with no issues but when I tried playing it inside the PMS, I saw the skipping/stuttering. I tried bumping the player quality down to 720p 2 Mbps and it still skipped/stuttered. This persisted on a few other devices connected to our WiFi. My wife tried using her cell phone on a cell network, not connected to the home wifi, using all availabile qualities of playback and the videos play flawlessly.
Here is what all I had her try:
-Rebooted the WiFi Network
-Rebooted all the client devices in the WiFi network.
-Rebooted the PMS
-I did just yesterday, before this reared its head, updated to the most recent update and I have not tried downgrading.
Again, this only happens on a few of the files that I added.
All of my video files are encoded through handbrake as MP4’s with H.264 for direct play purposes and I’ve never had a problem with them and therefore have not tried optimizing these files but since this seems to be an issue inside my own network, I don’t think that’d help.
And I don’t see how it would have to do anything with my home network as the vast majority of my library streams with no issues. It’s just a few files that I have added that are doing this. I could try to reencode the files but I still don’t understand why they play flawlessly outside my network, just not in my home network.
Any advice is appreciated.
