authentication error on server kodi 14.1 plexbmc 3.5.5

Dev Community Apps & Creations
1

Acts like it connects but cannot see any movies, tv shows etc. 

 

Kodi 14.1 Plexbmc 3.5.5

 

It discovers plex server.  

 

Then gives this error.  11:39:03 T:1794110528  NOTICE: PleXBMC -> Authentication error on server [192.168.2.14:32400].  Check user/password.

 

In plex server have local auth turned off.

 

Have myplex username and pass set correctly in plexbmc

 

 

Here's a section from the logfile.

 

11:39:02 T:1794110528  NOTICE: PleXBMC -> Running with built-in ElementTree
11:39:02 T:1794110528  NOTICE: ===== PLEXBMC START =====
11:39:02 T:1794110528  NOTICE: PleXBMC -> Running Python: sys.version_info(major=2, minor=7, micro=3, releaselevel='final', serial=0)
11:39:02 T:1794110528  NOTICE: PleXBMC -> Running PleXBMC: 3.5.5
11:39:02 T:1794110528  NOTICE: PleXBMC -> FullRes Thumbs are se to: false
11:39:02 T:1794110528  NOTICE: PleXBMC -> CWD is set to: /storage/.kodi/addons/plugin.video.plexbmc-amber
11:39:02 T:1794110528  NOTICE: PleXBMC -> Platform: Linux/RPi
11:39:02 T:1794110528  NOTICE: PleXBMC -> Flatten is: 0
11:39:02 T:1794110528  NOTICE: PleXBMC -> Settings streaming: 0
11:39:02 T:1794110528  NOTICE: PleXBMC -> Setting filter menus: true
11:39:02 T:1794110528  NOTICE: PleXBMC -> Setting debug to true
11:39:02 T:1794110528  NOTICE: PleXBMC -> Setting stream Control to : PLEX CONTROL (1)
11:39:02 T:1794110528  NOTICE: PleXBMC -> Force DVD playback: false
11:39:02 T:1794110528  NOTICE: PleXBMC -> SMB IP Override: false
11:39:02 T:1794110528  NOTICE: PleXBMC -> Script argument is ['plugin://plugin.video.plexbmc/', '9', '?content_type=video']
11:39:02 T:1794110528  NOTICE: == ENTER: get_params ==
11:39:02 T:1794110528  NOTICE: PleXBMC -> get_params: Parameter string: ?content_type=video
11:39:02 T:1794110528  NOTICE: PleXBMC -> Detected parameters: {'content_type': 'video'}
11:39:02 T:1794110528  NOTICE: PleXBMC -> Mode: -1
11:39:02 T:1794110528  NOTICE: PleXBMC -> URL: None
11:39:02 T:1794110528  NOTICE: PleXBMC -> Name:
11:39:02 T:1794110528  NOTICE: PleXBMC -> identifier: None
11:39:02 T:1794110528  NOTICE: PleXBMC -> token: None
11:39:02 T:1794110528  NOTICE: == ENTER: displaySections() ==
11:39:02 T:1794110528  NOTICE: == ENTER: discoverAllServers ==
11:39:02 T:1794110528  NOTICE: PleXBMC -> local GDM discovery setting enabled.
11:39:02 T:1794110528  NOTICE: PleXBMC -> discoverAllServers: Attempting GDM lookup on multicast
11:39:02 T:1794110528  NOTICE: PleXBMC -> checkCache: CACHE [special://profile/addon_data/plugin.video.plexbmc/gdm.server.cache]: exists
11:39:02 T:1794110528  NOTICE: PleXBMC -> checkCache: CACHE [special://profile/addon_data/plugin.video.plexbmc/gdm.server.cache]: mod[1426001864] now[1426001943] diff[79]
11:39:02 T:1794110528  NOTICE: PleXBMC -> checkCache: CACHE [special://profile/addon_data/plugin.video.plexbmc/gdm.server.cache]: ctd[1426001864] mod[1426001864] acc[1426001864]
11:39:02 T:1794110528  NOTICE: PleXBMC -> checkCache: CACHE [special://profile/addon_data/plugin.video.plexbmc/gdm.server.cache]: too old, delete
11:39:03 T:1794110528  NOTICE: PleXBMC -> checkCache: CACHE [special://profile/addon_data/plugin.video.plexbmc/gdm.server.cache]: deleted
11:39:03 T:1794110528  NOTICE: PlexGDM: Sending discovery messages: M-SEARCH * HTTP/1.0
11:39:03 T:1794110528  NOTICE: PlexGDM: Received data from 192.168.2.14, 32414
11:39:03 T:1794110528  NOTICE: PlexGDM: Data received is:
                                             HTTP/1.0 200 OK
                                            Content-Type: plex/media-server
                                            Resource-Identifier: 0ffd3f58007039391ad8907f347535e78665b296
                                            Name: AMDWS
                                            Port: 32400
                                            Updated-At: 1426001848
                                            Version: 0.9.11.7.803-87d0708
11:39:03 T:1794110528  NOTICE: PlexGDM: Number of servers Discovered: 1
11:39:03 T:1794110528  NOTICE: PlexGDM: Server Discovered: AMDWS
11:39:03 T:1794110528  NOTICE: PleXBMC -> writeCache: CACHE [special://profile/addon_data/plugin.video.plexbmc/gdm.server.cache]: Writing file
11:39:03 T:1794110528  NOTICE: PleXBMC -> discoverAllServers: GDM discovery completed
11:39:03 T:1794110528  NOTICE: PleXBMC -> serverList is {0: {'updated': '1426001848', 'uuid': '0ffd3f58007039391ad8907f347535e78665b296', 'serverName': 'AMDWS', 'owned': '1', 'server': '192.168.2.14', 'port': '32400', 'version': '0.9.11.7.803-87d0708', 'role': 'master', 'master': 1, 'content-type': 'plex/media-server', 'class': None, 'discovery': 'auto'}}
11:39:03 T:1794110528  NOTICE: == ENTER: deduplicateServers ==
11:39:03 T:1794110528  NOTICE: PleXBMC -> displaySections: Using list of 1 servers: {0: {'updated': '1426001848', 'uuid': '0ffd3f58007039391ad8907f347535e78665b296', 'serverName': 'AMDWS', 'owned': '1', 'server': '192.168.2.14', 'port': '32400', 'version': '0.9.11.7.803-87d0708', 'role': 'master', 'master': 1, 'content-type': 'plex/media-server', 'class': None, 'discovery': 'auto'}}
11:39:03 T:1794110528  NOTICE: == ENTER: getAllSections ==
11:39:03 T:1794110528  NOTICE: PleXBMC -> getAllSections: Using servers list: {0: {'updated': '1426001848', 'uuid': '0ffd3f58007039391ad8907f347535e78665b296', 'serverName': 'AMDWS', 'owned': '1', 'server': '192.168.2.14', 'port': '32400', 'version': '0.9.11.7.803-87d0708', 'role': 'master', 'master': 1, 'content-type': 'plex/media-server', 'class': None, 'discovery': 'auto'}}
11:39:03 T:1794110528  NOTICE: == ENTER: getServerSections ==
11:39:03 T:1794110528  NOTICE: PleXBMC -> checkCache: CACHE [special://profile/addon_data/plugin.video.plexbmc/0ffd3f58007039391ad8907f347535e78665b296.sections.cache]: does not exist
11:39:03 T:1794110528  NOTICE: == ENTER: getURL ==
11:39:03 T:1794110528  NOTICE: PleXBMC -> getURL: url = http://192.168.2.14:32400/library/sections
11:39:03 T:1794110528  NOTICE: PleXBMC -> getURL: header = {}
11:39:03 T:1794110528  NOTICE: PleXBMC -> Authentication error on server [192.168.2.14:32400].  Check user/password.
11:39:03 T:1794110528  NOTICE: == ENTER: addGUIItem ==
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Adding Dir for [Channels]
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Passed details: {'title': 'Channels'}
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Passed extraData: {'token': None, 'type': 'Video', 'thumb': 'special://home/addons/plugin.video.plexbmc/resources/thumb.png', 'mode': 21}
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: URL to use for listing: plugin://plugin.video.plexbmc/?url=http%3A//192.168.2.14%3A32400/system/plugins/all&mode=21
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Setting thumbnail as special://home/addons/plugin.video.plexbmc/resources/thumb.png
11:39:03 T:1794110528  NOTICE: Skipping fanart as None found
11:39:03 T:1794110528  NOTICE: == ENTER: addGUIItem ==
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Adding Dir for [Plex Online]
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Passed details: {'title': 'Plex Online'}
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Passed extraData: {'token': None, 'type': 'file', 'thumb': 'special://home/addons/plugin.video.plexbmc/resources/thumb.png', 'mode': 19}
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: URL to use for listing: plugin://plugin.video.plexbmc/?url=http%3A//192.168.2.14%3A32400/system/plexonline&mode=19
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Setting thumbnail as special://home/addons/plugin.video.plexbmc/resources/thumb.png
11:39:03 T:1794110528  NOTICE: Skipping fanart as None found
11:39:03 T:1794110528  NOTICE: == ENTER: addGUIItem ==
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Adding Dir for [Refresh Data]
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Passed details: {'title': 'Refresh Data'}
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Passed extraData: {'token': None, 'type': 'file', 'thumb': 'special://home/addons/plugin.video.plexbmc/resources/thumb.png', 'mode': 28}
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: URL to use for listing: plugin://plugin.video.plexbmc/?url=http%3A//nothing&mode=28
11:39:03 T:1794110528  NOTICE: PleXBMC -> addGUIItem: Setting thumbnail as special://home/addons/plugin.video.plexbmc/resources/thumb.png
11:39:03 T:1794110528  NOTICE: Skipping fanart as None found
11:39:03 T:1810887744   DEBUG: WaitOnScriptResult- plugin returned successfully
11:39:03 T:1794110528  NOTICE: ===== PLEXBMC STOP =====
11:39:03 T:1794110528    INFO: CPythonInvoker(11, /storage/.kodi/addons/plugin.video.plexbmc-amber/default.py): script successfully run
11:39:03 T:1794110528    INFO: Python script stopped
11:39:03 T:1794110528   DEBUG: Thread LanguageInvoker 1794110528 terminating
11:39:03 T:1794110528  NOTICE: Thread BackgroundLoader start, auto delete: false
11:39:03 T:1810887744   DEBUG: GetImageHash - unable to stat url special://home/addons/plugin.video.plexbmc/resources/thumb.png
11:39:03 T:1794110528   DEBUG: Thread BackgroundLoader 1794110528 terminating
11:39:03 T:1969340416   DEBUG: ------ Window Deinit (DialogBusy.xml) ------
11:39:05 T:1969340416   DEBUG: Keyboard: scancode: 0x6c, sym: 0x0112, unicode: 0x0000, modifier: 0x0
11:39:05 T:1969340416   DEBUG: OnKey: down (0xf081) pressed, action is Down
11:39:05 T:1969340416   DEBUG: Keyboard: scancode: 0x1c, sym: 0x000d, unicode: 0x0000, modifier: 0x0
11:39:05 T:1969340416   DEBUG: OnKey: return (0xf00d) pressed, action is Select
11:39:05 T:1969340416   DEBUG: CGUIMediaWindow::GetDirectory (plugin://plugin.video.plexbmc/?mode=19&url=http%3a%2f%2f192.168.2.14%3a32400%2fsystem%2fplexonline)
11:39:05 T:1969340416   DEBUG:   ParentPath = [plugin://plugin.video.plexbmc/?content_type=video]
11:39:05 T:1810887744   DEBUG: StartScript - calling plugin PleXBMC('plugin://plugin.video.plexbmc/','10','?mode=19&url=http%3a%2f%2f192.168.2.14%3a32400%2fsystem%2fplexonline')
11:39:05 T:1794110528  NOTICE: Thread LanguageInvoker start, auto delete: false
11:39:05 T:1810887744   DEBUG: WaitOnScriptResult - waiting on the PleXBMC (id=12) plugin...
11:39:05 T:1794110528    INFO: initializing python engine.
11:39:05 T:1794110528   DEBUG: CPythonInvoker(12, /storage/.kodi/addons/plugin.video.plexbmc-amber/default.py): start processing
11:39:05 T:1794110528  NOTICE: -->Python Interpreter Initialized<--
11:39:05 T:1794110528   DEBUG: CPythonInvoker(12, /storage/.kodi/addons/plugin.video.plexbmc-amber/default.py): the source file to load is "/storage/.kodi/addons/plugin.video.plexbmc-amber/default.py"
11:39:05 T:1794110528   DEBUG: CPythonInvoker(12, /storage/.kodi/addons/plugin.video.plexbmc-amber/default.py): setting the Python path to /storage/.kodi/addons/plugin.video.plexbmc-amber:/usr/lib/python27.zip:/usr/lib/python2.7:/usr/lib/python2.7/plat-linux2:/usr/lib/python2.7/lib-tk:/usr/lib/python2.7/lib-old:/usr/lib/python2.7/lib-dynload:/usr/lib/python2.7/site-packages:/usr/lib/python2.7/site-packages/PIL:/usr/lib/python2.7/site-packages/gtk-2.0
11:39:05 T:1794110528   DEBUG: CPythonInvoker(12, /storage/.kodi/addons/plugin.video.plexbmc-amber/default.py): entering source directory /storage/.kodi/addons/plugin.video.plexbmc-amber
11:39:05 T:1794110528   DEBUG: CPythonInvoker(12, /storage/.kodi/addons/plugin.video.plexbmc-amber/default.py): instantiating addon using automatically obtained id of "plugin.video.plexbmc" dependent on version 2.1.0 of the xbmc.python api
11:39:06 T:1969340416   DEBUG: ------ Window Init (DialogBusy.xml) ------

 

 

2

plex home activated? Might be better posting in the sticky at the top as there are known issues with the current authentication setup and work taking place to re-implement it to work with the latest plex server.

3

not sure if i'm suffering from the same errors.

i'm getting no joy with all the new updates.

here's my debug log -- http://pastebin.com/DBscTaVb

if it is the same, i apologize for the inconvenience... if not, hopefully someone can point me in the correct direction to fix.