I am unable to get Plex to recognize Blade Runner 2049. I presume it has to do with the way I’ve named it, but I’ve tried Blade Runner 2049 2017, Blade Runner 2049 (2017), Blade Runner 2017, and Plex finds none of these. Any tips?
TIA
Your Obedient Servant
SMK
I have mine as Blade Runner 2049 and have no issues.
‘Fix Match’ and ‘Search Options’ would be something to try to force the correct metadata (if you haven’t already).
I did have an issue about a month ago with Plex not matching Alien, but I left it overnight and in the morning it was correctly marched.
It’s not that there’s a problem with the match. That I could fix manually. It doesn’t even show up in the list of movies, no matter how many times I tell Plex to scan the library.
Your Obedient Servant
SMK
The only other thing I can think of is to move the file to a non-Plex library folder, re-scan your library, then re-add the file into a Plex library file and re-scan the library.
I just tried your recommendation. It didn’t work. The only thing that seemed different was that the circle around the “activity” symbol in the upper left stayed on longer than it had, like it was “considering it.”
Any other ideas?
Your Obedient Servant
SMK
Hmmm… maybe create a new folder, put BR 2049 in it. Then, add that new folder to the library under settings, manage libraries, edit Movies, add folders.
Good luck!
What is your server installed on? Could be a permissions issue or it got matched to the wrong thing.
I have a desktop PC which I am using as my Plex server. It has two 8 TB drives, x and z drives, each with a Movie folder and Television folder. Plex has links to these two folders in the Movies and Television libraries. There are about 150 movies on the x drive which Plex has no problems seeing, but it can’t see this one.
Your Obedient Server
SMK
I would look at your scanner log files to see if ignoring the file or if it cannot see it.
check permissions.
/data/media/movies/Blade Runner 2049 (2017)/Blade Runner 2049 (2017) [Bluray-720p x264 DTS 5.1].mkv
I don’t know where the scanner log files are, and I will try to look in data, but I don’t have access to that computer right now.
Your Obedient Servant
SMK
you can see all logs @ Plex Web > settings > troubleshooting > download logs
you will get a zip file with all the logs in it
Thanks for telling me how to access the logs. This appears to be the relevant lines from the log, at its very end:
Oct 27, 2020 13:01:47.421 [11312] WARN - [FFMPEG] - Could not find codec parameters for stream 7 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the ‘analyzeduration’ and ‘probesize’ options
Oct 27, 2020 13:01:47.421 [11312] WARN - [FFMPEG] - Could not find codec parameters for stream 8 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the ‘analyzeduration’ and ‘probesize’ options
Oct 27, 2020 13:01:47.421 [11312] WARN - [FFMPEG] - Could not find codec parameters for stream 9 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the ‘analyzeduration’ and ‘probesize’ options
Oct 27, 2020 13:01:47.421 [11312] WARN - [FFMPEG] - Could not find codec parameters for stream 10 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the ‘analyzeduration’ and ‘probesize’ options
Oct 27, 2020 13:01:47.421 [11312] WARN - [FFMPEG] - Could not find codec parameters for stream 11 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the ‘analyzeduration’ and ‘probesize’ options
Oct 27, 2020 13:01:47.421 [11312] DEBUG - [FFMPEG] - After avformat_find_stream_info() pos: 20090483 bytes read:20121458 seeks:2 frames:8153
Oct 27, 2020 13:01:47.422 [11312] DEBUG - [FFMPEG] - nal_unit_type: 7(SPS), nal_ref_idc: 1
Oct 27, 2020 13:01:47.423 [11312] DEBUG - [FFMPEG] - nal_unit_type: 8(PPS), nal_ref_idc: 1
Oct 27, 2020 13:01:47.423 [11312] DEBUG - [MI] Closing input file: “X:\Movies\Blade Runner 2049\Blade Runner 2049.mkv”
Oct 27, 2020 13:01:47.512 [11312] DEBUG - Matcher: no sidecar subtitle files found for “X:\Movies\Blade Runner 2049\Blade Runner 2049.mkv”
Oct 27, 2020 13:01:47.627 [11312] DEBUG - Matcher: no valid subtitles found, removing any existing media bundle file
I don’t know why there should be an issue with the file which was created from the original disc by MakeMKV. It seems there is an issue with subtitles. If I removed all but the one English subtitle I need, would that work???
All help is greatly appreciated.
Your Obedient Servant
SMK
the subtitles in the file shouldn’t matter at all whether plex see’s the actual movie.
it looks like plex is actually seeing the file, since it it is looking for the embedded and sidecar subtitles.
my guess is the movie is ALREADY IN your library, just matched to the wrong name.
check the original blade runner movie to see if there are duplicates.
you can also use folder view, to navigate directly to the folder in plex to see if it is detected.
Thank you! Thank you! Thank you! I knew I was going crazy, and I guess I was. Using folder view, I found it, and somehow it got linked to, wait for it… “Once Upon a Time in…Hollywood”! which appears to have two movies connected to it. When I click on one, it is, indeed, Blade Runner 2049.
I don’t know how that happened, but I will work on fixing it tomorrow.
Thank you a great deal!
Your Obedient Servant
SMK
I was able to “split” the two movies apart. Two posters for Once Upon a Time in Hollywood appeared. I tried playing both, and there were two different movies. The one that was actually Blade Runner as soon as I clicked on “match,” Blade Runner 2049 showed up. I clicked on it, and the poster for Blade Runner 2049 appeared in my list. I’ve now tried both movies, and it seems I am all set.
Thank you very much for all your assistance!!!
Your Obedient Servant
SMK
This is crazy. I had the exact same thing happen to me with this movie. Appreciate the post. Otherwise, I think I would have torn the rest of my hair out.
Interesting that this has happened multiple times!
For any future readers: Assuming you’re using the new Plex Movie Scanner, one way to solve this would be to rename the video file, adding the IMDB TT number associated with the movie. Like this:
Blade Runner 2049 (2017) {tt1856101}.mkv
Then scan that library again, and Plex should have the ability to match it better. Here’s the movie’s IMDB page so you can confirm that code is still correct:
This happened to me also with the same movies. Unlike OP though, when I try to split the movies I get an error. Any tips?
Edit: Managed to split them but now the match feature isn’t working. I find Blade Runner using the match option and nothing happens, still getting Once upon a time poster and description.
Same thing just happened to me. Blade Runner 2049 was merged with Once Upon A Time in Hollywood. I split them, but both Plex Movie and The Movie Database are unable to match the file to the actual film.
Edit: was able to fix it. For some reason the database searches were defaulting to Searching the year 2021 as the release date of the film. Entering the proper release date (2017) and it was able to find the film in the Plex Movie database. All better!
