Server Version#:1.29.2.6364-6d72b0cf6
Player Version#: Plex for Windows Version 1.57.1.3358-5fd2a504
Hi guys, hope this isn’t a silly question. I did some search but couldn’t find what I was looking for. Posted this on Plex discord but got no responses either.
So, I have this issue where on plex for mac, if a user is transcoding, somehow the buffer/cache thing on the seek bar doesn’t really work. When the cached seek bar (for the lack of a better word) or the skip forward button is clicked, it’s like it wasn’t cached in the first place. There’s a slight delay as if it’s loading for the first time, then the buffer/cache thing shows up again on the current position.
It’s all fine if it’s a direct play though. And this issue doesn’t happen on android/ios. Even the web app is fine
I have a few screen recordings that hopefully can show the issue
Plex for mac buffer/cache issue (transcode) - Plex for Mac Transcode Buffer/Cache issue
Plex for mac buffer/cache working fine (direct play) - Plex for Mac Direct Play Buffer/Cache Working Fine
Plex web app buffer/cache working fine (transcode) - Plex Web App Transcode Buffer/Cache working fine
Plex web app buffer/cache working fine (direct play) - Plex Web App Direct Play Buffer/cache working fine
I don’t have a windows machine to test the plex app on but a friend of mine reports the same thing.
My medias are all 1080p with mkv containers. I have tried restarting the client, restarting my machine, reinstalling my media server, reinstalling my plex desktop player app, it’s not working.
Setting it to direct play solves the problem, or if on a laptop/pc I guess if a user really needs the buffer/cache thing they can just jump on the web instead of official app, but I was wondering if this is a known issue with the desktop apps, or any chance anyone else experiencing the same thing/can try out to see if it happens on your side?
I guess it’s just a small annoyance to begin with since there’s a workaround (just use web/mobile app if transcode is needed to the buffer/cached bar will work properly), but I was wondering if anyone else can test and confirm that this is happening for them too.
