Buffering issue?

Dev Community Apps & Creations
1

Hi,

 

Seem to have an issue were playback stops randomly, not sure but it looks like its not buffering well. I think this only because when I play/pause the content the timeline bar seems to have little (or in some cases no) buffered content.

 

Find this unusual because when I remove the network cable from the Apple TV and plug my laptop in, I get a constant <1 ms response from the Plex server. So I can't imagine this is a network speed problem.

 

Any thoughts?

 

Thanks

 

Adam

2

  • ATV2, current 6.0.2 

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
    192.168.1.210

  • The local IP address of the device that PlexConnect is installed on:
    192.168.1.210

  • The device and operating system (including version number) that PlexConnect is installed on:
    Mac Mini, OSX 10.9.1

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:
    Mac Mini, OSX 10.9.1

  • The Plex media server (PMS) version number you are running (do not put 'latest'):
    Version 0.9.8.18

  • The local IP address of the device that the Plex media server (PMS) is installed on:
    192.168.1.210

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.
    Folder Creation date: 12th Jan

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

    [PlexConnect]
    port_pms = 32400
    port_webserver = 80
    ip_plexconnect = 0.0.0.0
    certfile = ./assets/certificates/trailers.pem
    ip_dnsmaster = 8.8.8.8
    loglevel = Normal
    enable_dnsserver = True
    logpath = .
    ip_pms = 192.168.178.10
    enable_plexgdm = True
    hosttointercept = trailers.apple.com
    port_ssl = 443
    enable_webserver_ssl = True
    prevent_atv_update = True
    port_dnsserver = 53
    enable_plexconnect_autodetect = True

  • Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):

    http://pastebin.com/1ehZpAhZ

  • A detailed description of the issue (the clearer you can make this the better):
    See above post

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:

    • shutdown PlexConnect
    • in 'Settings.cfg', set loglevel to "High"
    • delete the existing log file
    • restart PlexConnect
    • repeat the issue
    • immediately close PlexConnect and post the log.
    • in 'Settings.cfg', set the loglevel back to "Normal"

      http://pastebin.com/iWUatfvK
       
3

What are the specs of your PMS?

4

What are the specs of your PMS?

The Mac Mini is running ESXi 5;

OSX is running as a VM with 2x 2.3GHz processors, 200GB disk using thin provisioning and 8GB RAM dedicated.

As a side note (incase its relevant) I use an LG Smart TV in a different room which streams the content fine using the app at http://plex.h3consulting.net . Also, have used both iOS apps and streams over Safari without any problems.

Adam

5

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