Buffering on Amazon Fire Stick 4K

@anon18523487

I think the main issue described in this thread was closely related to my other thread where the EAC3 transcoder was not working for some reason. I already fixed that by deleting the Codecs folder. I had my Father play the same Amazing Spiderman video and it played beautifully even with TRUEHD selected now! Here’s what I see now:

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So I have my own Fire Stick 4K now and I have my own issue that’s similar to this one. I’m trying to play “Frozen II” which is a 4K file and with TRUEHD audio stream. Here are my issues:

  1. The movie plays but it transcodes both video and audio. I was expecting a video direct stream also like how the Amazing Spiderman was with my Father’s Fire Stick. The only difference is that mine is connected to a 1080p TV and his is connected to a 4K TV. I don’t think that even matters because the 4K capability is in the client device (Fire Stick) and not in the TV as the TV will only downsample the input signal from 4K to 1080p.

  2. Even though the movie plays, it is buffering heavily to a point that you really cannot watch the movie anymore. PMS is HW transcoding and it only uses around 20% CPU when doing this so the CPU (J5005) power is not the problem. Here are the logs:

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The media was played at around 12/4 2:55PM to 3:10PM