BUG - Few sentences in the subtitles are not displayed on Android and Xboxone...

General Discussions
1

When I watch some movies with special characters (accents etc.) in the subtitles, plex does not display few sentencew in the subtitles. When I watch the movie with a VLC player, sentences with special characters are replaced by squares.

Is it possible that plex can display sentences with special characters? Plex can automatically fix this?

Thx

2

please zip it up and attach one of your subtitles for analysis.

3

ZIP Password send by MP

NB : I have extract this subtitle from an MKV file.

thx

4

I examined your file.
It was incorrectly tagged as being UTF-8 encoded, when in reality it was not. This led to some lines having invalid characters (mostly those where accents and such are appearing).
I sent you a properly formatted version.

5

Thank you very much !

Is it possible to develop an automatic correction in Plex? In fact, convert all tv show subtitles is tedious especially when they are encapsulated in a mkv…

if not :

Plex does not display the bad sentences (with invalid characters) and displays good, is it possible to ensure that the bad sentences appear still ? (like vlc)

6

No, I don’t think so.
In fact, your mkv file was ‘invalid’ as such, because the mkv file specification states that every embedded SRT subtitle must use the UTF-8 encoding.
Yours didn’t, so it violated the specification.

It is a lot of effort to program an algorithm which is able to try and find such invalid files.
I guess we won’t see such a thing soon.

Plex does not display the bad sentences (with invalid characters) and displays good, is it possible to ensure that the bad sentences appear still ? (like vlc)

Only if every part of Plex Server (and the Plex clients) would perform checks and implement ‘safe fallback’ routines if they encounter such an invalid file.

7

You can diagnose those things yourself.
If you have a Windows workstation, all you need is Notepad++ to show you the current text encoding of the SRT, then switch to a different encoding until the characters are displayed correctly, and then finally convert the file “properly” to UTF-8.

Then open the SRT file in Subtitle Edit to correct other problems it might have.

Then finally use MKVtoolnixGUI to replace the incorrect SRT in your MKV with the repaired one.