[BUG] Plex for Android with FireTV 4k - video freezes after a few seconds, audio keeps playing

Plex Players Player Betas
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21

Hello,

tried again with beta: 7.30.1.16477
No luck!

FireTV 4k log 7.30.1.16477.txt (132.3 KB)

Cheers
Hossa

22

They work fine for meā€¦ did you update the OSā€¦

23

Hello,

yes. Everything is up to date.

Cheers
Hossa

24

Thanks for the logs! Could you maybe also provide a sample file, please? https://support.plex.tv/articles/201035968-generating-sample-files-from-media/

25

Hello,

I created a 500MB sample file, and sent it to you via private Message.

Cheers
Hossa

1 Like
26

Hello,

just tried the latest ā€œofficial releaseā€: 7.30.1.16475
Still not playing :frowning:

FireTV 4k log 7.30.1.16475.txt (72.4 KB)

Cheers
Hossa

27

Thanks, Iā€™ll have a look today!

28

Great!
Thanks.

29

Hello,

latest beta: 7.31.0.16542
is also not working! :frowning:

FireTV 4k log 7.31.0.16542.txt (106.9 KB)

Cheers
Hossa

30

Thanks! Still on my radar :slight_smile:

31

Hello,

I also tried the suggested ā€œdisable Refresh Rate and Resolution switchingā€.
The videos still donā€™t play. :frowning:

Do you have any news you can share?

Cheers
Hossa

32

You need to give people some time to work on things.

33

Hello,

that is true. It actually wasnā€™t meant in any bad way.
I am just really curious about, what might be causing that ā€œstupid behaviour of the SWā€.

Have a nice day
Hossa

34

It didnā€™t come across in a bad way, I just wanted to note that this is maybe not fixed in a day or two. I normally keep pinging once a week or in even longer intervals.

35

Hello,

here is the log file with the latest beta 7.31.0.16605:

FireTV 4k log 7.31.0.16605.txt (103.4 KB)

Cheers
Hossa

36

Plus, we have weekends too, you know! :wink:

37

I knew it!
Thatā€™s how it all starts.
Now you have weekendsā€¦ in a couple of days you even want to have holidays! :stuck_out_tongue:

Crazy how Corona changed the world!

Hope you are all save and healthy! :slight_smile:

38

Hello,

I tried the latest official release version:
7.31.0.16802
As there are many player bugfixes in there, I was really hoping it might work.
But sadly it does not.

FireTV 4k log 7.31.0.16802.txt (199.7 KB)

Cheers
Hossa

39

What issues are you seeingā€¦

Iā€™ve been using it since the beta release and itā€™s working.
There are some UI visual improvements neededā€¦

40

Hello dave,

as the title says. When I try to play my recordings the video starts, freezes after a few seconds but the audio keeps playing. That is happening in about 90% of my recordings.

On other devices (Phone, Computer, TV) the video plays fine.

Cheers
Hossa