[BUG] Plex for Android with FireTV 4k - video freezes after a few seconds, audio keeps playing

[Hossa]

Looking at the logs I found this:
07-16 12:11:36.578 i: [FF] Video decoder doesn’t support ac3 (audio/ac3).
07-16 12:11:36.580 i: [FF] Video decoder doesn’t support h264 (video/avc).

and litte later:
07-16 12:13:45.799 i: [EngineEventManager] onPlaybackStopped: Closed
07-16 12:13:45.801 i: [Player][Timeline] Playback stopped (error: false)
07-16 12:13:45.803 i: [PlaybackTimeBehaviour] Time: 128715 IsStarted: true
07-16 12:13:45.805 i: [PlaybackTimeBehaviour] Time: 128716 IsStarted: true
07-16 12:13:45.806 i: Fetching [method:GET] https://xxx
07-16 12:13:45.832 i: [PlaybackTimeBehaviour] Playback stopped, pausing stopwatch
07-16 12:13:45.849 i: [TranscodeSession] Stopping…
07-16 12:13:45.850 i: [TranscodeSession] Session already stopped.
07-16 12:13:45.851 i: [PlayQueueProgressBehaviour] Updating PlayQueueManager state, isPlaying: false
07-16 12:13:45.853 i: [SleepTimerBehaviour] Sleep timer behaviour changed.

Is this normal ?

[Hossa]

Hi Dave,

any news would really be appreciated!

Cheers
Hossa

[Hossa]

Hello everyone,

IT WAS FINALLY SOLVED !!!

I just updated my FireTV 4k to the latest firmware (6.2.7.3) and also updated Plex to the latest version (kepler-armv7a-amazon-fireExo-8.5.0.19697-bdf62378).

AND ALL MY VIDEOS ARE PLAYING AGAIN !!! YEAH!!!

Thank you soo much!
I don’t know whos effort it was. But I don’t care. Finally I can enjoy my whole movie collection again.

Thanks Dave, thanks Team.

Keep up the great work!

Cheers
Hossa

[bmw27]

Still waiting for my FIRE STICK new firmware i am still on (6.2.7.1 )

[SoundAdikt]

Confirmed - I’ve had a few HD channels working for over half-an-hour now without any issues. This is the guy to thank - https://github.com/amzn/exoplayer-amazon-port/issues/94#issuecomment-676781670

[nydave69]

@bmw27

Still waiting for my FIRE STICK new firmware i am still on (6.2.7.1 )

Download it through Amazon…