[BUG] Plex Offline Browsing is not offline enough

Latest Plex Public release version as of writing.
Latest CentOS server version as of writing.

When using Plex with a poor Internet connection, even when enabling offline browsing mode, Plex shows loading screens trying to open for example the season view of a synced TV show.

Further, it buffers when trying to play a fully synced episode despite enabling ‘prefer synced content’.

If I enable airplane mode (so no connection instead of a poor one), everything is instant.

Why isn’t it instant with a poor connection and offline browsing enabled? Why is there a difference in behaviour at all in these scenarios?

Why isn’t offline browsing actually offline?

Thank you.

6 Likes

I have the same problem. Even in “offline mode”, my synced music playlists never load.

The same problem was reported here: Offline mode/no network access causes locally synced media to load very slowly

Can this get fixed? Why is “offline mode” dependent on an internet connection?

4 Likes

Dear Lord … This has gone on FOREVER. It will never get fixed because they spend too much time eating resources on garbage like Tidal. There has also been an issue getting worse and worse with the “resume” spots being way behind where you really left of and watched episodes not getting marked/synced that way back to the server. Don’t worry though… Next update will have fixes for things like fine shade being slightly off when using Plex on a Samsung smart TV’s on the third Monday off every month between 4:01am-4:03 am.

5 Likes

I don’t use music at all but the video sync issues is very annoying. I have encountered another issue where I get an error trying to play a synced video, but actually the video is playing just fine in the background (behind the error message)!

1 Like

Hahaha. Who knows anymore. The CEO has these poor guys working on crap no one wants instead of what we pay for.

1 Like

Hoping to get some support from a Plex developer so I put [BUG] in the title and am bumping…

1 Like

I reinstalled the Plex app and redid all sync jobs. Now it works like a charm.

Related issue: I can’t delete synced content unless connected to my server. Why can’t the mobile player just delete the content on it’s own? Why does it need to talk to the server before deleting something?

Definitely related. Whoever put together the sync solution did a really bad job of it. It’s been buggy ever since it was launched for me.

2 Likes

Bump.

I came here looking for help with this exact problem. I was hoping the new update would fix it and it doesn’t.

This needs fixed. This is stupid

What’s the point of syncing music/movies for offline if it doesn’t actually use the offline media?

1 Like

Or the function offline browsing, but that button seems to have gone as well

1 Like

I still have the offline browsing button on android

Do I just have to keep bumping this until staff acknowledge it?

1 Like

I’ve been fighting through sync and download issues with another user.
It’s not a fun thing atm. Works great from some users, terrible for others.
They are probably running 5 different OS versions too.

bump

+1

I have the same issue. I have Plex on my Moto G7, Amazon Fire, Apple iPhone, Apple iPad, and two Smart TVs. Since the new version, I have been unable to use the Offline mode or play any synced content locally on my device.

It is apparent that the Plex app is streaming the movie (which it indicates that it is synced and available offline), because I’m blowing through data. Also, if I am in an area with poor data service, or on an airplane, I am unable to watch anything at all.

PLEASE HELP!!!

1 Like

+1
Same problem here. Offline mode still tries to load something from the server. When in an area with bad 3g and want to play synced music it loads like 30 seconds until a timeout and then finally plays the song. Why can’t they just stop EVERY connection to the server when in offline mode and just play that damn content that is synced?! I cannot ask enough how stupid this is… Offline means offline! Devs? CTO?

1 Like

What is “Offline mode” would you screenshot that setting for me please?

How about you spend 30 seconds trying to find it, share a screenshot with us and we’ll tell you if you found it

Did spend a couple of minutes on the website articles. I found no Offline Mode listed. That’s why I asked.