Hi All, I seem to be having the same problem as described in Converting to a lower quality fails with Hardware-Accelerated Streaming in Plex Web - #121 by cr4zyb4st4rd . I’ve created a new thread as that other one seems to be stale. In short, no matter what browser I’m using. If i play a video via…

NOTE: I have also tried many different combos of Nvidia driver version and kernel versions. none helped.

Plex Media Server.log (289.6 KB) Started movie, transcoding at MAX. Changed to 2mbps, fails to play, black screen. Uploading Plex server debug log and also errors i saw in the chrome console. 10.m4s:1 Failed to load resource: the server responded with a status of 404 (Not Found) 14-202-136-20.26…

@taylrjones are you able to post debug logs also?

Plex Media Server.log (2.2 MB) Started “The Family Man”, it loads at default 2mb 720p transcode, I switched it to 8mb 1080p, and playback never continues. EDIT: I’m on Ubuntu 21.10 w/ docker and using Nvidia 495.44 driver

Sounds exactly like my issue. I guess we need to wait for someone from Plex to jump in and help t-shoot… ?

Any Plex Engineers here that can help?

Sort of a similar issue here. Plays fine on browser (safari) but fails to hardware transcode and rolls back to software transcoding in the apps (iOS , macOS and Windows apps) when quality is selected manually. My server is a Nvidia Shield Pro 2019.

This is still a problem for me but I’m not sure how to get attn from the Plex Engineers or log a bug. It seems the forums is the only option we have, even for plex pass users? :frowning:

[BUG] Plex Web Playing failing when changing Transcode to specific rate. However works if set to "automatic"

Plex Media Server

stevezau December 22, 2021, 7:25am 9

Plex Engineers??

Converting to a lower quality fails with Hardware-Accelerated Streaming in Plex Web

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[BUG] Plex Web Playing failing when changing Transcode to specific rate. However works if set to "automatic"

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