[BUG] Plex Web Playing failing when changing Transcode to specific rate. However works if set to "automatic"

Plex Media Server
,
1

Hi All,

I seem to be having the same problem as described in Converting to a lower quality fails with Hardware-Accelerated Streaming in Plex Web - #121 by cr4zyb4st4rd.

I’ve created a new thread as that other one seems to be stale.

In short, no matter what browser I’m using. If i play a video via direct, then change to transcode at a mbps rate, plex web seems to “Freeze”. However, if i change back to direct OR back to “automatic” it starts to work again.

If I unselect " Use hardware-accelerated video encoding" in Plex the issue goes away.

This ONLY happens on plex web, all other devices are fine. It happens on ALL browsers i tested, FF, Safari and Chrome.

Server Version#: Docker on Plex Ver 1.25.0.5282
Player Version#: Version 4.71.0

GPU: 02:00.0 VGA compatible controller: NVIDIA Corporation GP104GL [Quadro P5000] (rev a1)
Driver: Driver Version: 470.86
OS : Ubuntu 21.10
Kernel: 5.13.0-23-generic

Looking for advice on how i troubleshoot this. Will upload logs tomorrow.

2

NOTE: I have also tried many different combos of Nvidia driver version and kernel versions. none helped.

3

Plex Media Server.log (289.6 KB)

  • Started movie, transcoding at MAX.
  • Changed to 2mbps, fails to play, black screen.

Uploading Plex server debug log and also errors i saw in the chrome console.

10.m4s:1 Failed to load resource: the server responded with a status of 404 (Not Found)
14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/10.m4s:1 Failed to load resource: the server responded with a status of 404 (Not Found)
14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/header:1 Failed to load resource: the server responded with a status of 404 (Not Found)
14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/header:1 Failed to load resource: the server responded with a status of 404 (Not Found)
14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/header:1 Failed to load resource: the server responded with a status of 404 (Not Found)
14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/header:1 Failed to load resource: the server responded with a status of 404 (Not Found)
14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/10.m4s:1 Failed to load resource: the server responded with a status of 404 (Not Found)
10.m4s:1 Failed to load resource: the server responded with a status of 404 (Not Found)
14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/header:1 Failed to load resource: the server responded with a status of 404 (Not Found)
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/10.m4s 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/10.m4s 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/header 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/header 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/10.m4s 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/10.m4s 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/header 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/header 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/10.m4s 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/0/header 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/10.m4s 404 (Not Found)
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
D @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
R.next @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
P @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
e.body @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
nf @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
Promise.then (async)
qr.aa @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
ao @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
(anonymous) @ chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2
chunk-123-ff63466dc0e6aab4ae61-plex-4.71.0.20681-5e9f24d.js:2 GET https://14-202-136-20.262280e6da5f4e50adbc3bffffa82415.plex.direct:32433/video/:/transcode/universal/session/trasv6t3vhjpr8gprk1va357/1/header 404 (Not Found)
4

ditto

5

@taylrjones are you able to post debug logs also?

6

Plex Media Server.log (2.2 MB)
Started “The Family Man”, it loads at default 2mb 720p transcode, I switched it to 8mb 1080p, and playback never continues.

EDIT: I’m on Ubuntu 21.10 w/ docker and using Nvidia 495.44 driver

7

Sounds exactly like my issue. I guess we need to wait for someone from Plex to jump in and help t-shoot… ?

8

Any Plex Engineers here that can help?

9

Plex Engineers??

10

Sort of a similar issue here. Plays fine on browser (safari) but fails to hardware transcode and rolls back to software transcoding in the apps (iOS , macOS and Windows apps) when quality is selected manually. My server is a Nvidia Shield Pro 2019.

11

This is still a problem for me but I’m not sure how to get attn from the Plex Engineers or log a bug. It seems the forums is the only option we have, even for plex pass users? :frowning:

12

I tested by using plex directly (not via docker). Same issue when using HW acceleration. That rules out an issue with docker or the plex container.